GVdm
Gordon Van der merwe
1 reviews | Active since Jun 2018
09 Feb 2022, 11:36
Poor service
We are waiting for mfn to contact us to change our Fibre box for 3 days. In the mean time we are without Fibre. We work from home and rely on the Fibre. This is pathetic
Helpful (0)
Replies (8)0
Replies (8)
MetroFibre Networx's replyOfficial
09 Feb 2022, 12:30Good day Gordon,
Please accept our deepest apologies for the inconvenience caused to you and your job.
Kindly note that we are investigating the matter, we will provide an update.
One of our agents will contact you soon.
Kind Regards
MetroFibre
Please accept our deepest apologies for the inconvenience caused to you and your job.
Kindly note that we are investigating the matter, we will provide an update.
One of our agents will contact you soon.
Kind Regards
MetroFibre
MetroFibre Networx's reply09 Feb 2022, 12:30
Official
Good day Gordon,
Please accept our deepest apologies for the inconvenience caused to you and your job.
Kindly note that we are investigating the matter, we will provide an update.
One of our agents will contact you soon.
Kind Regards
MetroFibre
Please accept our deepest apologies for the inconvenience caused to you and your job.
Kindly note that we are investigating the matter, we will provide an update.
One of our agents will contact you soon.
Kind Regards
MetroFibre
MetroFibre Networx's replyOfficial
09 Feb 2022, 14:15Dear Gordon,
Thank you for taking our call earlier and confirming that the technician was there to attend to the matter today.
Kindly note that we are still awaiting feedback from Vodacom as we did troubleshoot your line from our side and it is up and running.
We will provide feedback as soon as we get an update from Vodacom.
Kind Regards
MetroFibre
Thank you for taking our call earlier and confirming that the technician was there to attend to the matter today.
Kindly note that we are still awaiting feedback from Vodacom as we did troubleshoot your line from our side and it is up and running.
We will provide feedback as soon as we get an update from Vodacom.
Kind Regards
MetroFibre
MetroFibre Networx's reply09 Feb 2022, 14:15
Official
Dear Gordon,
Thank you for taking our call earlier and confirming that the technician was there to attend to the matter today.
Kindly note that we are still awaiting feedback from Vodacom as we did troubleshoot your line from our side and it is up and running.
We will provide feedback as soon as we get an update from Vodacom.
Kind Regards
MetroFibre
Thank you for taking our call earlier and confirming that the technician was there to attend to the matter today.
Kindly note that we are still awaiting feedback from Vodacom as we did troubleshoot your line from our side and it is up and running.
We will provide feedback as soon as we get an update from Vodacom.
Kind Regards
MetroFibre
GVdm
Gordon Van der merwe's updateReviewer Update
11 Feb 2022, 08:23It is now day 5, the Fibre has not been sorted out. I have lost 5 days income due to the incompetence of metro Fibre. I am sorry but the service is poor
GVdm
Gordon Van der merwe's update11 Feb 2022, 08:23
Reviewer Update
It is now day 5, the Fibre has not been sorted out. I have lost 5 days income due to the incompetence of metro Fibre. I am sorry but the service is poor
MetroFibre Networx's replyOfficial
11 Feb 2022, 09:04Dear Gordon,
Thank you for taking our call.
As discussed, the technicians from Vodacom were trying to reach you on a different number that went to voicemail.
We have provided them with the number provided above and have sent a request for the matter to be prioritised.
We would like to apologise once more for the frustration and inconvenience caused to you.
Kind Regards
MetroFibre
Thank you for taking our call.
As discussed, the technicians from Vodacom were trying to reach you on a different number that went to voicemail.
We have provided them with the number provided above and have sent a request for the matter to be prioritised.
We would like to apologise once more for the frustration and inconvenience caused to you.
Kind Regards
MetroFibre
MetroFibre Networx's reply11 Feb 2022, 09:04
Official
Dear Gordon,
Thank you for taking our call.
As discussed, the technicians from Vodacom were trying to reach you on a different number that went to voicemail.
We have provided them with the number provided above and have sent a request for the matter to be prioritised.
We would like to apologise once more for the frustration and inconvenience caused to you.
Kind Regards
MetroFibre
Thank you for taking our call.
As discussed, the technicians from Vodacom were trying to reach you on a different number that went to voicemail.
We have provided them with the number provided above and have sent a request for the matter to be prioritised.
We would like to apologise once more for the frustration and inconvenience caused to you.
Kind Regards
MetroFibre
GVdm
Gordon Van der merwe's updateReviewer Update
11 Feb 2022, 14:02After being without Fibre for the week, an having the tech guys here for 4 hours ( what should have been a simple changing of the otn boxes) has now been given to maintenance as the tech guys and people in office can not fix the problem. This is pathetic. For now I would advise anyone to stay away from a provider that uses metro Fibre.
GVdm
Gordon Van der merwe's update11 Feb 2022, 14:02
Reviewer Update
After being without Fibre for the week, an having the tech guys here for 4 hours ( what should have been a simple changing of the otn boxes) has now been given to maintenance as the tech guys and people in office can not fix the problem. This is pathetic. For now I would advise anyone to stay away from a provider that uses metro Fibre.
MetroFibre Networx's replyOfficial
11 Feb 2022, 14:58Dear Gordon,
As discussed over the phone,
Kindly note that we have escalated the matter to our maintenance department to attend as soon as possible.
We will contact you again with feedback.
Kind Regards
MetroFibre
As discussed over the phone,
Kindly note that we have escalated the matter to our maintenance department to attend as soon as possible.
We will contact you again with feedback.
Kind Regards
MetroFibre
MetroFibre Networx's reply11 Feb 2022, 14:58
Official
Dear Gordon,
As discussed over the phone,
Kindly note that we have escalated the matter to our maintenance department to attend as soon as possible.
We will contact you again with feedback.
Kind Regards
MetroFibre
As discussed over the phone,
Kindly note that we have escalated the matter to our maintenance department to attend as soon as possible.
We will contact you again with feedback.
Kind Regards
MetroFibre
MetroFibre Networx's replyOfficial
14 Feb 2022, 09:48Dear Gordon,
As discussed this morning over the phone.
Kindly note that our maintenance team has provided feedback that they will attend today.
Kind Regards
MetroFibre
As discussed this morning over the phone.
Kindly note that our maintenance team has provided feedback that they will attend today.
Kind Regards
MetroFibre
MetroFibre Networx's reply14 Feb 2022, 09:48
Official
Dear Gordon,
As discussed this morning over the phone.
Kindly note that our maintenance team has provided feedback that they will attend today.
Kind Regards
MetroFibre
As discussed this morning over the phone.
Kindly note that our maintenance team has provided feedback that they will attend today.
Kind Regards
MetroFibre
MetroFibre Networx's replyOfficial
14 Feb 2022, 21:17Dear Gordon,
Thank you for our call.
Upon investigation it was discovered that the Link Afrika cut over never took place as you are still on their network.
Thank you for informing us that the router was swopped today and you are waiting for service to be activated again by Link Afrika.
We wish you all the best.
Kind Regards
MetroFibre
Thank you for our call.
Upon investigation it was discovered that the Link Afrika cut over never took place as you are still on their network.
Thank you for informing us that the router was swopped today and you are waiting for service to be activated again by Link Afrika.
We wish you all the best.
Kind Regards
MetroFibre
MetroFibre Networx's reply14 Feb 2022, 21:17
Official
Dear Gordon,
Thank you for our call.
Upon investigation it was discovered that the Link Afrika cut over never took place as you are still on their network.
Thank you for informing us that the router was swopped today and you are waiting for service to be activated again by Link Afrika.
We wish you all the best.
Kind Regards
MetroFibre
Thank you for our call.
Upon investigation it was discovered that the Link Afrika cut over never took place as you are still on their network.
Thank you for informing us that the router was swopped today and you are waiting for service to be activated again by Link Afrika.
We wish you all the best.
Kind Regards
MetroFibre