DL
Devonisher L
1 reviews | Active since May 2023
20 Nov 2024, 13:39
Poor service
They sent out installer to put Fibre in my place the guy didn't put it where I asked him to as a result to that they bill me for something I'm not making use of cause there is poor signal I reported to them they then tell me I have to pay to move it to where I asked them to put it in the 1st place there on after a week of back and forth still given the run around I asked them to take it out plz advice as to how I can go about ***
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MetroFibre Networx's replyOfficial
20 Nov 2024, 14:38Dear Devonisher Lee
Thank you for contacting us. We sincerely apologise for the frustration you have experienced regarding your fibre installation.
We understand your concerns about the fibre placement and the signal issues you are facing. Please rest assured that we are looking into this matter to understand what occurred during the installation process and why the fibre was not placed where you originally requested.
In order to resolve this, we will need to investigate the situation further. We will review the details of your installation and ensure that all necessary actions are taken to address your concerns.
Once we have gathered the relevant information, we will be in touch to discuss the next steps. We appreciate your patience as we work through this.
If you have any further questions or need immediate assistance, please feel free to contact us.
Kind Regards,
Sibonisile
MetroFibre Complaints and Escalations
Thank you for contacting us. We sincerely apologise for the frustration you have experienced regarding your fibre installation.
We understand your concerns about the fibre placement and the signal issues you are facing. Please rest assured that we are looking into this matter to understand what occurred during the installation process and why the fibre was not placed where you originally requested.
In order to resolve this, we will need to investigate the situation further. We will review the details of your installation and ensure that all necessary actions are taken to address your concerns.
Once we have gathered the relevant information, we will be in touch to discuss the next steps. We appreciate your patience as we work through this.
If you have any further questions or need immediate assistance, please feel free to contact us.
Kind Regards,
Sibonisile
MetroFibre Complaints and Escalations
MetroFibre Networx's reply20 Nov 2024, 14:38
Official
Dear Devonisher Lee
Thank you for contacting us. We sincerely apologise for the frustration you have experienced regarding your fibre installation.
We understand your concerns about the fibre placement and the signal issues you are facing. Please rest assured that we are looking into this matter to understand what occurred during the installation process and why the fibre was not placed where you originally requested.
In order to resolve this, we will need to investigate the situation further. We will review the details of your installation and ensure that all necessary actions are taken to address your concerns.
Once we have gathered the relevant information, we will be in touch to discuss the next steps. We appreciate your patience as we work through this.
If you have any further questions or need immediate assistance, please feel free to contact us.
Kind Regards,
Sibonisile
MetroFibre Complaints and Escalations
Thank you for contacting us. We sincerely apologise for the frustration you have experienced regarding your fibre installation.
We understand your concerns about the fibre placement and the signal issues you are facing. Please rest assured that we are looking into this matter to understand what occurred during the installation process and why the fibre was not placed where you originally requested.
In order to resolve this, we will need to investigate the situation further. We will review the details of your installation and ensure that all necessary actions are taken to address your concerns.
Once we have gathered the relevant information, we will be in touch to discuss the next steps. We appreciate your patience as we work through this.
If you have any further questions or need immediate assistance, please feel free to contact us.
Kind Regards,
Sibonisile
MetroFibre Complaints and Escalations