AA
Anawe A
1 reviews | Active since Nov 2024
17 Mar 2026, 18:52
Poor Service!!!
I have been back and forward with these people trying to re-install my fibre and my new location, they confirmed that my application went through but no has called nor emailed me. Instead I am the one who calls them and open tickets on their website, WhatsApp and Emails but no response. Three tickets have been Closed without being solved and one placed on Hold for several day!!!!
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MetroFibre Networx's replyOfficial
17 Mar 2026, 19:05Dear Anawe,
Thank you for sharing your feedback and for bringing your concerns to our attention.
We note your frustration regarding the delays in arranging your fibre re-installation and the difficulty you have experienced obtaining feedback despite multiple follow-ups through different channels.
Your concerns regarding the closed and pending tickets have been noted, and the matter will be reviewed with the relevant team to ensure your relocation request receives the necessary attention and that clear feedback is provided on the next steps.
We appreciate your patience while the matter is being followed up and addressed.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for sharing your feedback and for bringing your concerns to our attention.
We note your frustration regarding the delays in arranging your fibre re-installation and the difficulty you have experienced obtaining feedback despite multiple follow-ups through different channels.
Your concerns regarding the closed and pending tickets have been noted, and the matter will be reviewed with the relevant team to ensure your relocation request receives the necessary attention and that clear feedback is provided on the next steps.
We appreciate your patience while the matter is being followed up and addressed.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply17 Mar 2026, 19:05
Official
Dear Anawe,
Thank you for sharing your feedback and for bringing your concerns to our attention.
We note your frustration regarding the delays in arranging your fibre re-installation and the difficulty you have experienced obtaining feedback despite multiple follow-ups through different channels.
Your concerns regarding the closed and pending tickets have been noted, and the matter will be reviewed with the relevant team to ensure your relocation request receives the necessary attention and that clear feedback is provided on the next steps.
We appreciate your patience while the matter is being followed up and addressed.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for sharing your feedback and for bringing your concerns to our attention.
We note your frustration regarding the delays in arranging your fibre re-installation and the difficulty you have experienced obtaining feedback despite multiple follow-ups through different channels.
Your concerns regarding the closed and pending tickets have been noted, and the matter will be reviewed with the relevant team to ensure your relocation request receives the necessary attention and that clear feedback is provided on the next steps.
We appreciate your patience while the matter is being followed up and addressed.
Best regards,
Marilize
MetroFibre Complaints & Escalations