aM
ally M
1 reviews | Active since Jun 2018
31 Aug 2023, 15:08
poor service
pathetic service from metrofibre, lodge a querry on the 24/07/2023 up until today they cant give feedback, we had outages for almost 10 days, requested to be debited prorata as we didnt have services for such days , they advised they will invistage and give feedback up until today no feedback
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MetroFibre Networx's replyOfficial
31 Aug 2023, 16:39Dear Ally
I hope this message finds you in good health. I want to extend our heartfelt apologies for the recent downtime you have experienced.
In addition to the service interruption, we are aware of the delay you have faced in receiving feedback on your credit request. We deeply regret any disruption this has caused you
To address these issues promptly and ensure a swift resolution, we have reached out to our finance team. They are actively working to expedite the review process of your credit request and provide you with the feedback you require.
Please note that we will be in contact via email to assist with further feedback
Kind Regards
Marilize
I hope this message finds you in good health. I want to extend our heartfelt apologies for the recent downtime you have experienced.
In addition to the service interruption, we are aware of the delay you have faced in receiving feedback on your credit request. We deeply regret any disruption this has caused you
To address these issues promptly and ensure a swift resolution, we have reached out to our finance team. They are actively working to expedite the review process of your credit request and provide you with the feedback you require.
Please note that we will be in contact via email to assist with further feedback
Kind Regards
Marilize
MetroFibre Networx's reply31 Aug 2023, 16:39
Official
Dear Ally
I hope this message finds you in good health. I want to extend our heartfelt apologies for the recent downtime you have experienced.
In addition to the service interruption, we are aware of the delay you have faced in receiving feedback on your credit request. We deeply regret any disruption this has caused you
To address these issues promptly and ensure a swift resolution, we have reached out to our finance team. They are actively working to expedite the review process of your credit request and provide you with the feedback you require.
Please note that we will be in contact via email to assist with further feedback
Kind Regards
Marilize
I hope this message finds you in good health. I want to extend our heartfelt apologies for the recent downtime you have experienced.
In addition to the service interruption, we are aware of the delay you have faced in receiving feedback on your credit request. We deeply regret any disruption this has caused you
To address these issues promptly and ensure a swift resolution, we have reached out to our finance team. They are actively working to expedite the review process of your credit request and provide you with the feedback you require.
Please note that we will be in contact via email to assist with further feedback
Kind Regards
Marilize