1 reviews | Active since Mar 2024
Poor Service
I Kindly request an urgent resolution regarding the payment I have made on the 12th October 2024 via you provided paylink. despite submitting proof of payment, including bank statements. no refund was made into my account. over the past 2 weeks, I have been transferred from one agent to another without positive feedback. Each time , I have to follow up for updates, which has caused unnecessary frustration and wasted time.
I kindly ask your team to:
1. Perform a thorough review of your records to locate the payment. 2. stop requesting the same bank statements repeatedly without providing proper updates. 3. Provide feedback and a resolution immediately to avoid further inconvenience. This matter is urgent, and I trust that your team will prioritize it to ensure that the payment is correctly processed and refunded without any further delay.
Thank you for bringing this matter to our attention, and we sincerely apologise for the delay and frustration caused in resolving your refund query.
Please rest assured that your query has been escalated urgently to our Finance team for immediate review and resolution. They will thoroughly investigate the payments made and ensure that the matter is resolved as quickly as possible.
We acknowledge your concerns regarding repeated requests for the same documentation, and we will ensure that this process is handled more effectively moving forward. Our team will provide feedback and keep you updated as we progress.
We deeply regret the inconvenience this situation has caused and appreciate your patience as we work to resolve the issue. If you have any additional information or concerns, please feel free to share them with us.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and we sincerely apologise for the delay and frustration caused in resolving your refund query.
Please rest assured that your query has been escalated urgently to our Finance team for immediate review and resolution. They will thoroughly investigate the payments made and ensure that the matter is resolved as quickly as possible.
We acknowledge your concerns regarding repeated requests for the same documentation, and we will ensure that this process is handled more effectively moving forward. Our team will provide feedback and keep you updated as we progress.
We deeply regret the inconvenience this situation has caused and appreciate your patience as we work to resolve the issue. If you have any additional information or concerns, please feel free to share them with us.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations