Poor Service 2.0

Yet again I have to suffer the brunt for you'lls incompetence, when I had issues in January and I spoke to you'll regarding payment, I mentioned that I had previously mentioned to the lady that first signed me up that I will be doing EFT but it will be on the last day of every month, I recieved my invoice on the first and decided I would take it upon myself to contact you''ll, because even though I requested it last month, I never got the debit order form. I requested for the debit order form and the lady I spoke to said I must fill it out and the finance team will contact me and they will debit the R282+- at the end of the month. Yesterday I get home from fecthing my kids from school and I find out that my fibre line has been suspended, I sent through the debit order form last week Friday with everything filled in and had gotten no feedback from anyone.

This is again an error on you'lls side because I mentioned more than once that I will do an eft but I only get paid month end and if you look at my payments i have always paid before the last day of the month.

Now because of you'lls mistake AGAIN, I m without fibre and you'll are going to expect me to make a payment without being able to work, I honestly suggest you'll sort this out now, as this is really starting to get to me. And I will take it to ICASA again.

I am so tired of going through the same poor customer service every month.

To me it seems as though its only during the first month when a client signs up that everything goes smoothly, and then after that you'lls customer service goes out the window.

Please assist in getting this sorted ASAP, as I did everything I needed to do on my end, including mentioning that I do make my eft payments on the last day of the month, which I actuallu make before the last day of every month.

Regards, Luke Van Rooi