RS
Ronald S
1 reviews | Active since Mar 2026
30 Mar 2026, 20:14
Poor service
Since you have decided to shutdown my internet that I have paid for in full for the month instead of resolving the issue I have since the 13th of March, I guess this is considered a cancelation from your side. Let me know when you coming to pick up your things. I can't say it was pleasure doing business with you.
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Replies (1)
MetroFibre Networx's replyOfficial
30 Mar 2026, 20:17Dear Ronald,
Thank you for sharing your concerns and for bringing the current status of your service to our attention.
Your feedback regarding the service interruption and the unresolved issue reported since 13 March has been noted and escalated for urgent review with the relevant teams. The concern regarding the suspension of a paid service is also receiving focused attention so that the account and service status can be assessed and clear feedback provided.
Your comments regarding cancellation have also been noted, and the responsible team will need to confirm the current account position and advise on the appropriate next steps.
We appreciate you bringing this matter forward for review.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for sharing your concerns and for bringing the current status of your service to our attention.
Your feedback regarding the service interruption and the unresolved issue reported since 13 March has been noted and escalated for urgent review with the relevant teams. The concern regarding the suspension of a paid service is also receiving focused attention so that the account and service status can be assessed and clear feedback provided.
Your comments regarding cancellation have also been noted, and the responsible team will need to confirm the current account position and advise on the appropriate next steps.
We appreciate you bringing this matter forward for review.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply30 Mar 2026, 20:17
Official
Dear Ronald,
Thank you for sharing your concerns and for bringing the current status of your service to our attention.
Your feedback regarding the service interruption and the unresolved issue reported since 13 March has been noted and escalated for urgent review with the relevant teams. The concern regarding the suspension of a paid service is also receiving focused attention so that the account and service status can be assessed and clear feedback provided.
Your comments regarding cancellation have also been noted, and the responsible team will need to confirm the current account position and advise on the appropriate next steps.
We appreciate you bringing this matter forward for review.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for sharing your concerns and for bringing the current status of your service to our attention.
Your feedback regarding the service interruption and the unresolved issue reported since 13 March has been noted and escalated for urgent review with the relevant teams. The concern regarding the suspension of a paid service is also receiving focused attention so that the account and service status can be assessed and clear feedback provided.
Your comments regarding cancellation have also been noted, and the responsible team will need to confirm the current account position and advise on the appropriate next steps.
We appreciate you bringing this matter forward for review.
Best regards,
Marilize
MetroFibre Complaints & Escalations