DC
Devan C
1 reviews | Active since Dec 2020
26 May 2025, 13:40
Poor Service
My issue has gone unresolved for a week, and the lack of urgency from their end is frustrating. It seems this pattern of poor service continues without consequence.
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Replies (1)
MetroFibre Networx's replyOfficial
26 May 2025, 13:48Dear Devan Chinsamy
Thank you for bringing this to our attention.
We understand how frustrating it must be to deal with an unresolved issue, especially when timely support is expected. The experience you’ve described does not reflect the level of service we aim to provide.
Please be assured that your concern is being treated with the seriousness it deserves. We are escalating the matter to the relevant department for urgent attention and will ensure appropriate follow-up.
We appreciate your patience and will keep you updated as soon as further information becomes available.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
We understand how frustrating it must be to deal with an unresolved issue, especially when timely support is expected. The experience you’ve described does not reflect the level of service we aim to provide.
Please be assured that your concern is being treated with the seriousness it deserves. We are escalating the matter to the relevant department for urgent attention and will ensure appropriate follow-up.
We appreciate your patience and will keep you updated as soon as further information becomes available.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply26 May 2025, 13:48
Official
Dear Devan Chinsamy
Thank you for bringing this to our attention.
We understand how frustrating it must be to deal with an unresolved issue, especially when timely support is expected. The experience you’ve described does not reflect the level of service we aim to provide.
Please be assured that your concern is being treated with the seriousness it deserves. We are escalating the matter to the relevant department for urgent attention and will ensure appropriate follow-up.
We appreciate your patience and will keep you updated as soon as further information becomes available.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
We understand how frustrating it must be to deal with an unresolved issue, especially when timely support is expected. The experience you’ve described does not reflect the level of service we aim to provide.
Please be assured that your concern is being treated with the seriousness it deserves. We are escalating the matter to the relevant department for urgent attention and will ensure appropriate follow-up.
We appreciate your patience and will keep you updated as soon as further information becomes available.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations