PS
Prokhumalo [email protected]
1 reviews | Active since Nov 2021
17 Jan 2026, 10:25
Poor service
Yoh poor service shame, I have been struggling to connect but when I call them they said it shows my account is active but no internet connection from my side. They have been escalating this matter, its been days now and i'm using my own phone data now which i paid for mahala their wifi
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MetroFibre Networx's replyOfficial
17 Jan 2026, 10:55Dear Prokhumalo
Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and frustration you have experienced due to the ongoing connectivity issues.
We understand how disruptive it is to be without internet access. Please be assured that your complaint has been acknowledged, and we have requested the relevant department to urgently investigate the issue and contact you directly to assist with restoring your connection as soon as possible.
We are actively following up to ensure that you are assisted and brought back online without further delay.
Thank you for your patience and understanding while we work to resolve this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and frustration you have experienced due to the ongoing connectivity issues.
We understand how disruptive it is to be without internet access. Please be assured that your complaint has been acknowledged, and we have requested the relevant department to urgently investigate the issue and contact you directly to assist with restoring your connection as soon as possible.
We are actively following up to ensure that you are assisted and brought back online without further delay.
Thank you for your patience and understanding while we work to resolve this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply17 Jan 2026, 10:55
Official
Dear Prokhumalo
Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and frustration you have experienced due to the ongoing connectivity issues.
We understand how disruptive it is to be without internet access. Please be assured that your complaint has been acknowledged, and we have requested the relevant department to urgently investigate the issue and contact you directly to assist with restoring your connection as soon as possible.
We are actively following up to ensure that you are assisted and brought back online without further delay.
Thank you for your patience and understanding while we work to resolve this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and frustration you have experienced due to the ongoing connectivity issues.
We understand how disruptive it is to be without internet access. Please be assured that your complaint has been acknowledged, and we have requested the relevant department to urgently investigate the issue and contact you directly to assist with restoring your connection as soon as possible.
We are actively following up to ensure that you are assisted and brought back online without further delay.
Thank you for your patience and understanding while we work to resolve this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations