DP
Deshree P
1 reviews | Active since Mar 2025
11 Mar 2025, 12:40
Poor response to issues reported
Our fiber line was cut during water pipe repairs in our complex. We reported the issue (Ticket No: 625408), but no one has come to repair it. Prior to this, we were already experiencing connectivity issues. Additionally, our calls for support have gone unanswered.
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MetroFibre Networx's replyOfficial
11 Mar 2025, 12:58Dear Deshree Pillay,
Good day, and thank you for reaching out to us. I apologize for the inconvenience you’ve experienced with both the fiber line issue and the lack of response to your support calls. I understand how important reliable connectivity is, and I regret the disruption caused.
I wanted to let you know that your ticket has been escalated to the relevant department for immediate attention. A technician will be in contact with you shortly to arrange an appointment and resolve the fiber line issue as soon as possible.
We truly appreciate your patience during this time and are committed to getting this resolved for you. Should you have any further questions or need immediate assistance, please don't hesitate to reach out.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Good day, and thank you for reaching out to us. I apologize for the inconvenience you’ve experienced with both the fiber line issue and the lack of response to your support calls. I understand how important reliable connectivity is, and I regret the disruption caused.
I wanted to let you know that your ticket has been escalated to the relevant department for immediate attention. A technician will be in contact with you shortly to arrange an appointment and resolve the fiber line issue as soon as possible.
We truly appreciate your patience during this time and are committed to getting this resolved for you. Should you have any further questions or need immediate assistance, please don't hesitate to reach out.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Best regards,
MetroFibre Networx's reply11 Mar 2025, 12:58
Official
Dear Deshree Pillay,
Good day, and thank you for reaching out to us. I apologize for the inconvenience you’ve experienced with both the fiber line issue and the lack of response to your support calls. I understand how important reliable connectivity is, and I regret the disruption caused.
I wanted to let you know that your ticket has been escalated to the relevant department for immediate attention. A technician will be in contact with you shortly to arrange an appointment and resolve the fiber line issue as soon as possible.
We truly appreciate your patience during this time and are committed to getting this resolved for you. Should you have any further questions or need immediate assistance, please don't hesitate to reach out.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Good day, and thank you for reaching out to us. I apologize for the inconvenience you’ve experienced with both the fiber line issue and the lack of response to your support calls. I understand how important reliable connectivity is, and I regret the disruption caused.
I wanted to let you know that your ticket has been escalated to the relevant department for immediate attention. A technician will be in contact with you shortly to arrange an appointment and resolve the fiber line issue as soon as possible.
We truly appreciate your patience during this time and are committed to getting this resolved for you. Should you have any further questions or need immediate assistance, please don't hesitate to reach out.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Best regards,