POOR POOR SERVICE FROM METROFIBRE

We have been using Metrofibre for a few years with no problems. 2 months ago we had a problem with the fibre and thus our nightmare began. Metrofibre was dodging the problem and ticket that was opened and then called once and could not talked to us and closed the ticket. After phoning almost every day they started to blame OpenServe. So OpenServe came to the site twice and proved that its not on their side but on MetroFibre side that the problem is. I dont want to get in a fight between Metrifibre and OpenServe. It is still MetroFibre's responsibility to solve the problem. There is no where to report this very bad service other than opening ticket after ticket with no result. 15 individuals did not have any internet access for TWO MONTHS! I hope they MetroFibre realise that it is 15 possible future clients that they are loosing. This sounds like not a lot but I bet you there are others as well!