LG
Lungile G
1 reviews | Active since Mar 2023
04 Mar 2023, 18:23
Poor poor service delivery
I last used the fibre on 19th January and I logged the call on 20th January with reference number 249752.
Till today the fibre is still down.
I spoke to Bonisile today has promised me that engineers will call me either tomorrow or Monday but my trust is at 0% right now cause this will not be the first time hearing a promise from one of the consultants.
I have have sent emails to metro fibre but no feedback has been received from them.
I am now trying this platform in an aid to get some sort of assistance.
Helpful (0)
Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
04 Mar 2023, 21:09Good evening Lungile,
This is definitely a case we need to thoroughly investigate.
Kindly note that we are awaiting feedback from our specialized team, and we will call you in the morning with feedback on this matter.
Kind Regards
Clarisa
Metrofibre
This is definitely a case we need to thoroughly investigate.
Kindly note that we are awaiting feedback from our specialized team, and we will call you in the morning with feedback on this matter.
Kind Regards
Clarisa
Metrofibre
MetroFibre Networx's reply04 Mar 2023, 21:09
Official
Good evening Lungile,
This is definitely a case we need to thoroughly investigate.
Kindly note that we are awaiting feedback from our specialized team, and we will call you in the morning with feedback on this matter.
Kind Regards
Clarisa
Metrofibre
This is definitely a case we need to thoroughly investigate.
Kindly note that we are awaiting feedback from our specialized team, and we will call you in the morning with feedback on this matter.
Kind Regards
Clarisa
Metrofibre
LG
Lungile G's updateReviewer Update
05 Mar 2023, 12:34Good afternoon Clarisa,
Up to now I am still to receive a call from your specialized team.
This is the type of promises that have been made to me beore and then I end up calling the call center and end up getting more promises that are never fulfilled.
I was really hoping that by voicing out my opinions on this platform, that I would find some assistance.
Would it be better if I make my way to your offices so that I can speak face to face with whoever needs to get this matter sorted out.
Regards
Lungile
Disappointed client
Up to now I am still to receive a call from your specialized team.
This is the type of promises that have been made to me beore and then I end up calling the call center and end up getting more promises that are never fulfilled.
I was really hoping that by voicing out my opinions on this platform, that I would find some assistance.
Would it be better if I make my way to your offices so that I can speak face to face with whoever needs to get this matter sorted out.
Regards
Lungile
Disappointed client
LG
Lungile G's update05 Mar 2023, 12:34
Reviewer Update
Good afternoon Clarisa,
Up to now I am still to receive a call from your specialized team.
This is the type of promises that have been made to me beore and then I end up calling the call center and end up getting more promises that are never fulfilled.
I was really hoping that by voicing out my opinions on this platform, that I would find some assistance.
Would it be better if I make my way to your offices so that I can speak face to face with whoever needs to get this matter sorted out.
Regards
Lungile
Disappointed client
Up to now I am still to receive a call from your specialized team.
This is the type of promises that have been made to me beore and then I end up calling the call center and end up getting more promises that are never fulfilled.
I was really hoping that by voicing out my opinions on this platform, that I would find some assistance.
Would it be better if I make my way to your offices so that I can speak face to face with whoever needs to get this matter sorted out.
Regards
Lungile
Disappointed client