AK
Abbigail K
1 reviews | Active since Mar 2022
14 May 2026, 15:12
Poor poor poor service. I thought Rain was bad.. HA!
When you connect with them on their website it seems that their AI goes rogue because they do not connect you with an agent when you request it and you have to wait and in some cases the chat starts right from the beginning again and then you have to list it all over again.
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Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
14 May 2026, 16:38Dear Abbigail
Thank you for bringing this matter to our attention.
Please note that we are currently unable to locate any account using the details provided. Kindly provide us with the account holder’s details (e.g. Account Number, ID Number, or FTTX number), along with a brief description of the issue you are experiencing, so that we may assist you accordingly.
We look forward to your response.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention.
Please note that we are currently unable to locate any account using the details provided. Kindly provide us with the account holder’s details (e.g. Account Number, ID Number, or FTTX number), along with a brief description of the issue you are experiencing, so that we may assist you accordingly.
We look forward to your response.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply14 May 2026, 16:38
Official
Dear Abbigail
Thank you for bringing this matter to our attention.
Please note that we are currently unable to locate any account using the details provided. Kindly provide us with the account holder’s details (e.g. Account Number, ID Number, or FTTX number), along with a brief description of the issue you are experiencing, so that we may assist you accordingly.
We look forward to your response.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention.
Please note that we are currently unable to locate any account using the details provided. Kindly provide us with the account holder’s details (e.g. Account Number, ID Number, or FTTX number), along with a brief description of the issue you are experiencing, so that we may assist you accordingly.
We look forward to your response.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
AK
Abbigail K's updateReviewer Update
14 May 2026, 18:16An email was sent now at 18:14 with all the information required.
Another was sent earlier today for an issue on the same account.
Another was sent earlier today for an issue on the same account.
AK
Abbigail K's update14 May 2026, 18:16
Reviewer Update
An email was sent now at 18:14 with all the information required.
Another was sent earlier today for an issue on the same account.
Another was sent earlier today for an issue on the same account.