ML
Melissa L
1 reviews | Active since Jan 2020
11 Aug 2025, 15:31
Poor Poor customer service
i have been a loyal customer for over 3years and the poor service I've been experiencing in the last year makes me sick to my stomach. i have been saying that i work remotely will they reimburse me for the lost days? its been 3weeks and till date I'm just getting empty promises. I'm so tired of their excuses they only wake up when you threaten to cancel or go to these extents then they remember there's a customer waiting assistance
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MetroFibre Networx's replyOfficial
11 Aug 2025, 15:44Dear Melissa,
Thank you for reaching out and for bringing your concerns to our attention. We value your patience and cooperation as we work to investigate and address the matter.
Your feedback regarding the service you have experienced has been noted, and our team is reviewing the details to ensure we provide accurate feedback and assist in moving the matter toward resolution. We will provide you with updates as soon as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your concerns to our attention. We value your patience and cooperation as we work to investigate and address the matter.
Your feedback regarding the service you have experienced has been noted, and our team is reviewing the details to ensure we provide accurate feedback and assist in moving the matter toward resolution. We will provide you with updates as soon as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply11 Aug 2025, 15:44
Official
Dear Melissa,
Thank you for reaching out and for bringing your concerns to our attention. We value your patience and cooperation as we work to investigate and address the matter.
Your feedback regarding the service you have experienced has been noted, and our team is reviewing the details to ensure we provide accurate feedback and assist in moving the matter toward resolution. We will provide you with updates as soon as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your concerns to our attention. We value your patience and cooperation as we work to investigate and address the matter.
Your feedback regarding the service you have experienced has been noted, and our team is reviewing the details to ensure we provide accurate feedback and assist in moving the matter toward resolution. We will provide you with updates as soon as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations