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Lwazilwandile B

1 reviews | Active since Oct 2015

18 Oct 2025, 15:10

POOR OF THE POOREST SERVICE THAT I HAVE EVER EXPERIENCED

I've written a review few days back about Metrofibre, so far the issue is not yet resolved and what I've noticed they no longer take our calls to give us feedback. It should be noted that I have told them to come and remove their stuff in my yard, they've failed to do so.

So far they've failed to furnish us with their correct accounts, failed to reconnect the Wi-Fi and failed to come and remove their staff which leaves a question of what is it that they want to do????

I have tried my best engage with these people but to be honest they've dismally failed to deliver as they're supposed to do!.

I want my money back and let them come and remove their stuff I'm sick and tired of poor service.

0
Replies (1)
MetroFibre Networx
MetroFibre Networx's reply18 Oct 2025, 16:24
Official
Dear Sesi Buthelezi

Thank you for your message.

We acknowledge your ongoing concerns and the frustration caused by the unresolved issues — including the lack of communication, service delays, and your request to have our equipment removed. This experience clearly does not reflect the standard of service we aim to provide.

Your feedback has been escalated for urgent attention. We are reviewing the matter internally and will ensure that the appropriate team contacts you directly to address your concerns, including account discrepancies, service disconnection, and equipment removal.

We appreciate your patience thus far and are committed to resolving this matter promptly and appropriately.

Kind regards,
Sibonisile
MetroFibre Complaints & Escalations