JM
Jabulile M
1 reviews | Active since Nov 2022
14 Aug 2023, 11:27
Poor network service
I TIRED OF METROFIBRE AND THEIR CLASSISM, HAD AN ISSUE LIKE THIS OCCURRED IN A SUBURBAN AREA THEY WOULD HAVE BEEN ON TOP OF IT AND THE ISSUE WOULD HAVE BEEN FIXED…
I AM GOING TO ASK METROFIBRE ONE MORE TIME. WHAT DO YOU THINK? I SHOULD DO I HAVE TIME AND TIME AGAIN EVEN BEGGED FOR PROPER COMMUNICATION FROM YOU GUY AND YOU GUYS HAVE NOT COME BACK TO ME WITH A PROPER WAY FORWARD 3 WHOLE WEEKS… THIS IS REALLY FRUSTRATING.
PLEASE ADVISE WHAT SHOULD I DO?
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Replies (1)
MetroFibre Networx's replyOfficial
14 Aug 2023, 13:13Dear Jabulile
Please accept our sincerest apologies for the service downtime you have been experiencing and for any inconvenience this has caused you.
I understand how essential a reliable and uninterrupted service is, and I deeply regret that we have fallen short of meeting your expectations in this regard. I want you to know that we take this matter seriously and are actively working to resolve the issue as quickly as possible.
After thorough investigation, it has come to our attention that the cause of the extended downtime is related to damage in the fibre infrastructure leading up to your residence. Our internal maintenance team is working diligently to address the damage. We are fully committed to restoring your service to its optimal state and preventing such issues in the future.
While our team is doing everything possible to address this situation promptly, we understand the frustration you must be feeling due to the inconvenience caused. We truly appreciate your patience and understanding during this time.
Kindly note that we have sent you an email to provide further feedback on the outage ticket.
Kind Regards
Marilize
Please accept our sincerest apologies for the service downtime you have been experiencing and for any inconvenience this has caused you.
I understand how essential a reliable and uninterrupted service is, and I deeply regret that we have fallen short of meeting your expectations in this regard. I want you to know that we take this matter seriously and are actively working to resolve the issue as quickly as possible.
After thorough investigation, it has come to our attention that the cause of the extended downtime is related to damage in the fibre infrastructure leading up to your residence. Our internal maintenance team is working diligently to address the damage. We are fully committed to restoring your service to its optimal state and preventing such issues in the future.
While our team is doing everything possible to address this situation promptly, we understand the frustration you must be feeling due to the inconvenience caused. We truly appreciate your patience and understanding during this time.
Kindly note that we have sent you an email to provide further feedback on the outage ticket.
Kind Regards
Marilize
MetroFibre Networx's reply14 Aug 2023, 13:13
Official
Dear Jabulile
Please accept our sincerest apologies for the service downtime you have been experiencing and for any inconvenience this has caused you.
I understand how essential a reliable and uninterrupted service is, and I deeply regret that we have fallen short of meeting your expectations in this regard. I want you to know that we take this matter seriously and are actively working to resolve the issue as quickly as possible.
After thorough investigation, it has come to our attention that the cause of the extended downtime is related to damage in the fibre infrastructure leading up to your residence. Our internal maintenance team is working diligently to address the damage. We are fully committed to restoring your service to its optimal state and preventing such issues in the future.
While our team is doing everything possible to address this situation promptly, we understand the frustration you must be feeling due to the inconvenience caused. We truly appreciate your patience and understanding during this time.
Kindly note that we have sent you an email to provide further feedback on the outage ticket.
Kind Regards
Marilize
Please accept our sincerest apologies for the service downtime you have been experiencing and for any inconvenience this has caused you.
I understand how essential a reliable and uninterrupted service is, and I deeply regret that we have fallen short of meeting your expectations in this regard. I want you to know that we take this matter seriously and are actively working to resolve the issue as quickly as possible.
After thorough investigation, it has come to our attention that the cause of the extended downtime is related to damage in the fibre infrastructure leading up to your residence. Our internal maintenance team is working diligently to address the damage. We are fully committed to restoring your service to its optimal state and preventing such issues in the future.
While our team is doing everything possible to address this situation promptly, we understand the frustration you must be feeling due to the inconvenience caused. We truly appreciate your patience and understanding during this time.
Kindly note that we have sent you an email to provide further feedback on the outage ticket.
Kind Regards
Marilize