Poor network provider.

They never get tired of their none deliverable service, with no service values. I have had no internet service since the 8th of July, reported the matter on the 11th july, did multiple follow ups, their technician came on Monday 17th but still referred me back to metro_fibre, I have been calling requesting assistance and escalation, but nothing has been done, asked to speak to their manager, and I was told Lana chelin will contact me and that was last week Sunday and to date no call was received. Ticket number, *** calls ref 317525. It's been over a year with same numerous frustrating monthly issue with internet connection and not once does one log a request for the matter to be resolved timeously. On top of that, the debit order goes through as full payments but the service paid for is not delivered. I was told another technician will call yesterday but still waiting.