AF
Adele F
1 reviews | Active since Jun 2020
10 Apr 2025, 20:07
Poor network coverage and service!
It’s been a few months now we have been having horrible network issues and coverage with metro fibre! It’s absolutely appalling that they continually increase their rates and yet service deteriorates!
No matter how much we can raise this with them they never can resolve the matter! Honestly would rather change to a more stable network!
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Replies (1)
MetroFibre Networx's replyOfficial
10 Apr 2025, 20:17Dear Adele Francis
Thank you for sharing your concerns. We understand how incredibly frustrating ongoing network issues can be, especially when service expectations aren't being met.
Please be advised that you are signed up with an Internet Service Provider (ISP) that manages your service directly and should be your primary point of contact for support and troubleshooting. As the infrastructure provider, we work closely with ISPs to ensure any issues are escalated and resolved as efficiently as possible.
We recommend reaching out to your ISP for further assistance—they will be able to guide you through the next steps and liaise with us if any infrastructure-related intervention is required.
We appreciate your feedback, and your experience is certainly not what we aim to deliver.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for sharing your concerns. We understand how incredibly frustrating ongoing network issues can be, especially when service expectations aren't being met.
Please be advised that you are signed up with an Internet Service Provider (ISP) that manages your service directly and should be your primary point of contact for support and troubleshooting. As the infrastructure provider, we work closely with ISPs to ensure any issues are escalated and resolved as efficiently as possible.
We recommend reaching out to your ISP for further assistance—they will be able to guide you through the next steps and liaise with us if any infrastructure-related intervention is required.
We appreciate your feedback, and your experience is certainly not what we aim to deliver.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply10 Apr 2025, 20:17
Official
Dear Adele Francis
Thank you for sharing your concerns. We understand how incredibly frustrating ongoing network issues can be, especially when service expectations aren't being met.
Please be advised that you are signed up with an Internet Service Provider (ISP) that manages your service directly and should be your primary point of contact for support and troubleshooting. As the infrastructure provider, we work closely with ISPs to ensure any issues are escalated and resolved as efficiently as possible.
We recommend reaching out to your ISP for further assistance—they will be able to guide you through the next steps and liaise with us if any infrastructure-related intervention is required.
We appreciate your feedback, and your experience is certainly not what we aim to deliver.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for sharing your concerns. We understand how incredibly frustrating ongoing network issues can be, especially when service expectations aren't being met.
Please be advised that you are signed up with an Internet Service Provider (ISP) that manages your service directly and should be your primary point of contact for support and troubleshooting. As the infrastructure provider, we work closely with ISPs to ensure any issues are escalated and resolved as efficiently as possible.
We recommend reaching out to your ISP for further assistance—they will be able to guide you through the next steps and liaise with us if any infrastructure-related intervention is required.
We appreciate your feedback, and your experience is certainly not what we aim to deliver.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations