TI
Tumisang I

1 reviews | Active since Jul 2020

04 May 2021, 10:39

POOR METROFIBRE NETWORK CONNECTIONS AND CONTINOUS DISRUPTIONS

Hi, i have Fibre installed in my house via Home-connect service provider but Metrofibre being the custodian of infrastructure in our street. I stay in Karenpark and guess what, we are always out of connection due to failing Metrofibre network. The Response is slow, turn around time is long while we pay in full and no discounts given. Some of us work from home due to expected Fibre availability as we pay for it monthly but guess what this will cost some us our jobs and business. I wonder if Metrofibre realise the extent of this. POOR POOR POOR SUPPORT.

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Replies (1)
MetroFibre Networx
MetroFibre Networx's reply04 May 2021, 13:04
Official
Good day 

We trust you are well

Thank you for raising this with us, we value any feedback and strive to continually improve our service

Kindly note that one of our support agents will be in touch with you shortly

Warm Regards MetroFibre Networx