Poor management - no process

I cannot believe it, I fell for these guys's inefficiency again. They knew I'm coming online today the 1st of August. They knew for a month this was going to happen. Today I had to phone them to activate the line just to hear it will take between 24 and 48 hours. It's laughable it's so silly it's unbelievable - I'm sure this does not only happen to me. Clearly there's no control there - they need help. Shame the poor support people take the brunt of livid customers. Poor management clearly and simply no processes clearly.