MN
Mbongeni N
1 reviews | Active since Jul 2016
01 Dec 2024, 12:50
Poor internet. Worse service
Today marks the fourth day without internet. When you call hold for long until you give up. They say they will call back but won’t. If you are lucky to go through they say they need to transfer you and just drop the call. Emails go unanswered. It’s sad, it’s painful, it hurts. Everyday they are billing me for no service at all but just pain
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Replies (1)
MetroFibre Networx's replyOfficial
01 Dec 2024, 18:25Dear Mbongeni Ngcamphalala
Thank you for reaching out, and we sincerely apologize for the inconvenience you have been experiencing. We understand how frustrating it must be to face these issues, especially without any internet service for the past few days. We truly regret the pain this has caused you.
We want to assure you that we’ve logged your case, and the reference number for your issue is 507315. Our team is actively working on resolving it, and we will continue to follow up until this matter is fully addressed.
We understand how disappointing it is when communication feels broken, and we are committed to ensuring that your concerns are heard and properly acted upon. We apologize for the delays and lack of responsiveness you’ve encountered, both via phone and email. Rest assured, this is not the level of service we aim to provide, and we will be doing everything we can to resolve this quickly.
Thank you for your patience, and please don’t hesitate to reach out if you have any further questions or concerns. We will keep you updated as we make progress on resolving the issue.
Once again, our sincerest apologies for the inconvenience, and we appreciate your understanding during this time.
Kind Regards
Sibonisile
MetroFibre Complaints and Escalations
Thank you for reaching out, and we sincerely apologize for the inconvenience you have been experiencing. We understand how frustrating it must be to face these issues, especially without any internet service for the past few days. We truly regret the pain this has caused you.
We want to assure you that we’ve logged your case, and the reference number for your issue is 507315. Our team is actively working on resolving it, and we will continue to follow up until this matter is fully addressed.
We understand how disappointing it is when communication feels broken, and we are committed to ensuring that your concerns are heard and properly acted upon. We apologize for the delays and lack of responsiveness you’ve encountered, both via phone and email. Rest assured, this is not the level of service we aim to provide, and we will be doing everything we can to resolve this quickly.
Thank you for your patience, and please don’t hesitate to reach out if you have any further questions or concerns. We will keep you updated as we make progress on resolving the issue.
Once again, our sincerest apologies for the inconvenience, and we appreciate your understanding during this time.
Kind Regards
Sibonisile
MetroFibre Complaints and Escalations
MetroFibre Networx's reply01 Dec 2024, 18:25
Official
Dear Mbongeni Ngcamphalala
Thank you for reaching out, and we sincerely apologize for the inconvenience you have been experiencing. We understand how frustrating it must be to face these issues, especially without any internet service for the past few days. We truly regret the pain this has caused you.
We want to assure you that we’ve logged your case, and the reference number for your issue is 507315. Our team is actively working on resolving it, and we will continue to follow up until this matter is fully addressed.
We understand how disappointing it is when communication feels broken, and we are committed to ensuring that your concerns are heard and properly acted upon. We apologize for the delays and lack of responsiveness you’ve encountered, both via phone and email. Rest assured, this is not the level of service we aim to provide, and we will be doing everything we can to resolve this quickly.
Thank you for your patience, and please don’t hesitate to reach out if you have any further questions or concerns. We will keep you updated as we make progress on resolving the issue.
Once again, our sincerest apologies for the inconvenience, and we appreciate your understanding during this time.
Kind Regards
Sibonisile
MetroFibre Complaints and Escalations
Thank you for reaching out, and we sincerely apologize for the inconvenience you have been experiencing. We understand how frustrating it must be to face these issues, especially without any internet service for the past few days. We truly regret the pain this has caused you.
We want to assure you that we’ve logged your case, and the reference number for your issue is 507315. Our team is actively working on resolving it, and we will continue to follow up until this matter is fully addressed.
We understand how disappointing it is when communication feels broken, and we are committed to ensuring that your concerns are heard and properly acted upon. We apologize for the delays and lack of responsiveness you’ve encountered, both via phone and email. Rest assured, this is not the level of service we aim to provide, and we will be doing everything we can to resolve this quickly.
Thank you for your patience, and please don’t hesitate to reach out if you have any further questions or concerns. We will keep you updated as we make progress on resolving the issue.
Once again, our sincerest apologies for the inconvenience, and we appreciate your understanding during this time.
Kind Regards
Sibonisile
MetroFibre Complaints and Escalations