HF
Houdini F
1 reviews | Active since Jul 2023
14 Jun 2025, 13:27
Poor internet service
Internet connectivity sucks. Currently my fibre connection runs st less than 5 mbps while I pay for 500 mbps.
I reported the problem several times without satisfactory outcomes.
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Replies (1)
MetroFibre Networx's replyOfficial
14 Jun 2025, 15:57Dear Houdini Fourie,
Thank you for your message and for bringing this matter to our attention.
We understand the frustration caused by receiving speeds far below what is expected from your package, especially after multiple attempts to resolve the issue. Please be assured that this concern is being escalated to the relevant department for immediate investigation.
Our technical team will review your connection and performance data to determine the root cause and ensure that the service you receive aligns with the package you're paying for.
You will be updated as soon as further information becomes available.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for your message and for bringing this matter to our attention.
We understand the frustration caused by receiving speeds far below what is expected from your package, especially after multiple attempts to resolve the issue. Please be assured that this concern is being escalated to the relevant department for immediate investigation.
Our technical team will review your connection and performance data to determine the root cause and ensure that the service you receive aligns with the package you're paying for.
You will be updated as soon as further information becomes available.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply14 Jun 2025, 15:57
Official
Dear Houdini Fourie,
Thank you for your message and for bringing this matter to our attention.
We understand the frustration caused by receiving speeds far below what is expected from your package, especially after multiple attempts to resolve the issue. Please be assured that this concern is being escalated to the relevant department for immediate investigation.
Our technical team will review your connection and performance data to determine the root cause and ensure that the service you receive aligns with the package you're paying for.
You will be updated as soon as further information becomes available.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for your message and for bringing this matter to our attention.
We understand the frustration caused by receiving speeds far below what is expected from your package, especially after multiple attempts to resolve the issue. Please be assured that this concern is being escalated to the relevant department for immediate investigation.
Our technical team will review your connection and performance data to determine the root cause and ensure that the service you receive aligns with the package you're paying for.
You will be updated as soon as further information becomes available.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations