C
Cebile
1 reviews | Active since Nov 2025
21 Feb 2026, 08:58
Poor Internet Connection
I have been with metro Fiber for over a year, their service is horrible as the internet connectivity is poor.
I kindly request that the business be shut down, it’s not solving problems rather it being one.
Every time you are told to restart your router and it never works
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Replies (1)
MetroFibre Networx's replyOfficial
21 Feb 2026, 15:23Dear Cebile
Thank you for sharing your feedback and for taking the time to raise your concerns.
We understand how frustrating ongoing connectivity challenges can be, especially after being a client for over a year. Reliable internet service is essential, and when it does not perform as expected, it naturally causes inconvenience and dissatisfaction.
Your experience does not reflect the level of service we aim to provide. While restarting the router is a standard initial troubleshooting step, we acknowledge that this alone does not resolve underlying network or line-related issues. Your feedback regarding repeated troubleshooting without a lasting solution has been noted and escalated for further review.
We value your support over the past year and remain committed to improving your experience. Our technical team will continue monitoring your line stability to ensure consistent performance, and we are available to conduct additional diagnostics should you experience any further disruptions.
Thank you again for bringing this matter to our attention. Your feedback plays an important role in helping us improve our service delivery.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for sharing your feedback and for taking the time to raise your concerns.
We understand how frustrating ongoing connectivity challenges can be, especially after being a client for over a year. Reliable internet service is essential, and when it does not perform as expected, it naturally causes inconvenience and dissatisfaction.
Your experience does not reflect the level of service we aim to provide. While restarting the router is a standard initial troubleshooting step, we acknowledge that this alone does not resolve underlying network or line-related issues. Your feedback regarding repeated troubleshooting without a lasting solution has been noted and escalated for further review.
We value your support over the past year and remain committed to improving your experience. Our technical team will continue monitoring your line stability to ensure consistent performance, and we are available to conduct additional diagnostics should you experience any further disruptions.
Thank you again for bringing this matter to our attention. Your feedback plays an important role in helping us improve our service delivery.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply21 Feb 2026, 15:23
Official
Dear Cebile
Thank you for sharing your feedback and for taking the time to raise your concerns.
We understand how frustrating ongoing connectivity challenges can be, especially after being a client for over a year. Reliable internet service is essential, and when it does not perform as expected, it naturally causes inconvenience and dissatisfaction.
Your experience does not reflect the level of service we aim to provide. While restarting the router is a standard initial troubleshooting step, we acknowledge that this alone does not resolve underlying network or line-related issues. Your feedback regarding repeated troubleshooting without a lasting solution has been noted and escalated for further review.
We value your support over the past year and remain committed to improving your experience. Our technical team will continue monitoring your line stability to ensure consistent performance, and we are available to conduct additional diagnostics should you experience any further disruptions.
Thank you again for bringing this matter to our attention. Your feedback plays an important role in helping us improve our service delivery.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for sharing your feedback and for taking the time to raise your concerns.
We understand how frustrating ongoing connectivity challenges can be, especially after being a client for over a year. Reliable internet service is essential, and when it does not perform as expected, it naturally causes inconvenience and dissatisfaction.
Your experience does not reflect the level of service we aim to provide. While restarting the router is a standard initial troubleshooting step, we acknowledge that this alone does not resolve underlying network or line-related issues. Your feedback regarding repeated troubleshooting without a lasting solution has been noted and escalated for further review.
We value your support over the past year and remain committed to improving your experience. Our technical team will continue monitoring your line stability to ensure consistent performance, and we are available to conduct additional diagnostics should you experience any further disruptions.
Thank you again for bringing this matter to our attention. Your feedback plays an important role in helping us improve our service delivery.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations