AF
Angelique F
1 reviews | Active since Jul 2025
16 Jul 2025, 12:16
Poor installation Service
Since we've requested and approved a quote to get fibre at our house we've been waiting. It's almost 2 weeks now. First The installation people didn't come with enough material to do the installation and when you reschedule they just have excuses because "it's to much work" or they don't come on the date or time the appointment was rescheduled to.
This is really poor service.
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MetroFibre Networx's replyOfficial
16 Jul 2025, 12:19Dear Angelique Fouche
Thank you for bringing this to our attention.
We acknowledge your feedback and understand the frustration caused by the delay and the repeated rescheduling of your installation. The experience you’ve described falls short of the level of service we aim to provide.
We are actively reviewing the matter with the relevant teams to ensure it is addressed appropriately and that the necessary steps are taken to complete your installation as soon as possible. Your experience is important to us, and we are committed to ensuring it is resolved with the urgency and attention it deserves.
We appreciate your patience and will be in contact shortly with an update on the next steps.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
We acknowledge your feedback and understand the frustration caused by the delay and the repeated rescheduling of your installation. The experience you’ve described falls short of the level of service we aim to provide.
We are actively reviewing the matter with the relevant teams to ensure it is addressed appropriately and that the necessary steps are taken to complete your installation as soon as possible. Your experience is important to us, and we are committed to ensuring it is resolved with the urgency and attention it deserves.
We appreciate your patience and will be in contact shortly with an update on the next steps.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply16 Jul 2025, 12:19
Official
Dear Angelique Fouche
Thank you for bringing this to our attention.
We acknowledge your feedback and understand the frustration caused by the delay and the repeated rescheduling of your installation. The experience you’ve described falls short of the level of service we aim to provide.
We are actively reviewing the matter with the relevant teams to ensure it is addressed appropriately and that the necessary steps are taken to complete your installation as soon as possible. Your experience is important to us, and we are committed to ensuring it is resolved with the urgency and attention it deserves.
We appreciate your patience and will be in contact shortly with an update on the next steps.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
We acknowledge your feedback and understand the frustration caused by the delay and the repeated rescheduling of your installation. The experience you’ve described falls short of the level of service we aim to provide.
We are actively reviewing the matter with the relevant teams to ensure it is addressed appropriately and that the necessary steps are taken to complete your installation as soon as possible. Your experience is important to us, and we are committed to ensuring it is resolved with the urgency and attention it deserves.
We appreciate your patience and will be in contact shortly with an update on the next steps.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations