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Mushafaraaq M
1 reviews | Active since Jul 2012
29 Oct 2023, 17:05
Poor Fibre connection on Metrofibre
This service provider has been extremely poor when it comes to to delivery of good internet connection. I have been with Metrofibre for 6 months and after the first month I had trouble watching shows, downloading which has been at times 78kbps not even half a mega bite which is 500kbps. Everything buff whether it's connecting to my employers database as I have to login to perform my duties or do my research on my dissertation. I called and pleaded many times now and they also don't respond to my messages on their WhatsApp platform. Now I hope they are happy as this internetwork is poorer than poor. It will take 30min to download a 200mb file. Let that sinks in when you are pressed for time
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Replies (1)
MetroFibre Networx's replyOfficial
30 Oct 2023, 09:27Good day Mushafaraaq,
We deeply regret the frustration you've experienced, and we sincerely apologize for the inconvenience caused.
Your review has been carefully noted, and we are taking your feedback seriously.
Kindly anticipate further communication via email as we work to address and resolve the issues you've encountered.
Our dedicated complaints/escalations department is actively investigating the matter you've raised, and the relevant department will be collaborating to find an urgent resolution.
Thank you for your understanding and patience throughout this process.
Kind regards,
Nthabi
We deeply regret the frustration you've experienced, and we sincerely apologize for the inconvenience caused.
Your review has been carefully noted, and we are taking your feedback seriously.
Kindly anticipate further communication via email as we work to address and resolve the issues you've encountered.
Our dedicated complaints/escalations department is actively investigating the matter you've raised, and the relevant department will be collaborating to find an urgent resolution.
Thank you for your understanding and patience throughout this process.
Kind regards,
Nthabi
MetroFibre Networx's reply30 Oct 2023, 09:27
Official
Good day Mushafaraaq,
We deeply regret the frustration you've experienced, and we sincerely apologize for the inconvenience caused.
Your review has been carefully noted, and we are taking your feedback seriously.
Kindly anticipate further communication via email as we work to address and resolve the issues you've encountered.
Our dedicated complaints/escalations department is actively investigating the matter you've raised, and the relevant department will be collaborating to find an urgent resolution.
Thank you for your understanding and patience throughout this process.
Kind regards,
Nthabi
We deeply regret the frustration you've experienced, and we sincerely apologize for the inconvenience caused.
Your review has been carefully noted, and we are taking your feedback seriously.
Kindly anticipate further communication via email as we work to address and resolve the issues you've encountered.
Our dedicated complaints/escalations department is actively investigating the matter you've raised, and the relevant department will be collaborating to find an urgent resolution.
Thank you for your understanding and patience throughout this process.
Kind regards,
Nthabi