ZX
Zamantuli X
1 reviews | Active since Mar 2018
19 May 2020, 19:50
Poor exhausting service
It’s been 3 weeks with no internet connection and they are refusing to release my address.
Anyone know where I can report this matter because I tried Hellopeter/Facebook/Twitter and Instagram still the matter is unresolved...
Supersonic has logged 3 tickets with Metrofibre to finish but still nothing.
Tickets logged : ***34799
Please help I wanna try another service provider because clearly you can’t...
Helpful (0)
Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
20 May 2020, 09:41Dear Zamantuli
Thank you for logging your grieve.
Kindly can you send us your MetroFibre and SuperSonic Ticket numbers to our info email address as displayed on our website?
This matter will be escalated to the correct department.
Thank you
The MetroFibre Team
Thank you for logging your grieve.
Kindly can you send us your MetroFibre and SuperSonic Ticket numbers to our info email address as displayed on our website?
This matter will be escalated to the correct department.
Thank you
The MetroFibre Team
Best regards,
MetroFibre Networx's reply20 May 2020, 09:41
Official
Dear Zamantuli
Thank you for logging your grieve.
Kindly can you send us your MetroFibre and SuperSonic Ticket numbers to our info email address as displayed on our website?
This matter will be escalated to the correct department.
Thank you
The MetroFibre Team
Thank you for logging your grieve.
Kindly can you send us your MetroFibre and SuperSonic Ticket numbers to our info email address as displayed on our website?
This matter will be escalated to the correct department.
Thank you
The MetroFibre Team
Best regards,
MetroFibre Networx's replyOfficial
20 May 2020, 12:01Dear Zamantuli,
With confirmation received from our Key Account Holder - your line has already been released for some time now.
Thank you,
The MetroFibre Team
With confirmation received from our Key Account Holder - your line has already been released for some time now.
Thank you,
The MetroFibre Team
Best regards,
MetroFibre Networx's reply20 May 2020, 12:01
Official
Dear Zamantuli,
With confirmation received from our Key Account Holder - your line has already been released for some time now.
Thank you,
The MetroFibre Team
With confirmation received from our Key Account Holder - your line has already been released for some time now.
Thank you,
The MetroFibre Team
Best regards,
ZX
Zamantuli X's updateReviewer Update
20 May 2020, 12:18Thank you. Lucert Group guy is here to connect their router. I am not sure if we gonna need you guys to sort out the line as it has been the fibre line that has had issues to begin with.
ZX
Zamantuli X's update20 May 2020, 12:18
Reviewer Update
Thank you. Lucert Group guy is here to connect their router. I am not sure if we gonna need you guys to sort out the line as it has been the fibre line that has had issues to begin with.
MetroFibre Networx's replyOfficial
20 May 2020, 12:37Dear Zamantuli
Thank you for your message. I will forward your message to our support team and they will get in contact with you.
Regards,
The MFN Team
Thank you for your message. I will forward your message to our support team and they will get in contact with you.
Regards,
The MFN Team
Best regards,
MetroFibre Networx's reply20 May 2020, 12:37
Official
Dear Zamantuli
Thank you for your message. I will forward your message to our support team and they will get in contact with you.
Regards,
The MFN Team
Thank you for your message. I will forward your message to our support team and they will get in contact with you.
Regards,
The MFN Team
Best regards,