1 reviews | Active since Jun 2025
Poor customer services
I hope this email finds you well.
My fibre was down from May 22, 2023, and was reported on May 23. The maintenance people came on Friday, the 6th, and it was working yesterday, the 9th.
Please note that I make payments on the 15th every month, meaning in May I paid for only 7 days, then it stopped working, u seriously cannot be expecting me to pay the full installment
I want to know how I am going to get billed this month considering the amount and time I did t have WI-FI. I refuse to pay the whole installment as it is not fair to me.
I wouldn't recommend this company to anyone. I am so annoyed forever on the phone with these humans who don't take any of their clients serious
Your urgent response will be highly appreciated
Regards SP Madonsela
Thank you for reaching out and for bringing this matter to our attention.
We understand your frustration regarding the service disruption and the inconvenience it has caused. Our team is currently reviewing the details of your case, including the reported downtime and billing cycle, to ensure a fair and accurate resolution. We are committed to providing clarity on how your account will be adjusted in light of the recent service interruption.
You can expect a follow-up from us shortly with the relevant information and next steps.
We appreciate your patience as we work to resolve this matter and value your feedback, as it helps us improve the level of service we provide.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing this matter to our attention.
We understand your frustration regarding the service disruption and the inconvenience it has caused. Our team is currently reviewing the details of your case, including the reported downtime and billing cycle, to ensure a fair and accurate resolution. We are committed to providing clarity on how your account will be adjusted in light of the recent service interruption.
You can expect a follow-up from us shortly with the relevant information and next steps.
We appreciate your patience as we work to resolve this matter and value your feedback, as it helps us improve the level of service we provide.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations