EM
Enos M
1 reviews | Active since Jul 2013
23 Mar 2025, 20:20
Poor customer service (rude) and stable network.
For more than a year, finance changed my plan without my consent. I contacted them multiple times to correct the invoice but they bluntly refused. I tried to want to speak to Metrofibre CEO but the PA or reception denied me access. The service will be interrupted without any communication sometimes it will be weak. We were fine with lucert group before Metrofibre took over accounts.
Helpful (0)
Replies (7)0
Replies (7)
MetroFibre Networx's replyOfficial
24 Mar 2025, 09:33Dear Enos,
Thank you for bringing your concerns to our attention and for taking the time to discuss them with me. I appreciate the opportunity to understand your experience.
Please be assured that your concerns regarding the recent price adjustment and related communication have been escalated to the relevant management teams for further investigation and feedback. We will provide you with an update as soon as possible.
We will keep you updated on the progress.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention and for taking the time to discuss them with me. I appreciate the opportunity to understand your experience.
Please be assured that your concerns regarding the recent price adjustment and related communication have been escalated to the relevant management teams for further investigation and feedback. We will provide you with an update as soon as possible.
We will keep you updated on the progress.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply24 Mar 2025, 09:33
Official
Dear Enos,
Thank you for bringing your concerns to our attention and for taking the time to discuss them with me. I appreciate the opportunity to understand your experience.
Please be assured that your concerns regarding the recent price adjustment and related communication have been escalated to the relevant management teams for further investigation and feedback. We will provide you with an update as soon as possible.
We will keep you updated on the progress.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention and for taking the time to discuss them with me. I appreciate the opportunity to understand your experience.
Please be assured that your concerns regarding the recent price adjustment and related communication have been escalated to the relevant management teams for further investigation and feedback. We will provide you with an update as soon as possible.
We will keep you updated on the progress.
Best regards,
Marilize
MetroFibre Complaints & Escalations
EM
Enos M's updateReviewer Update
13 May 2025, 21:15The response from metrofibre is unsatisfactory. Bad customer experience continue. They do not want to own up to their lack of communication with customers.
EM
Enos M's update13 May 2025, 21:15
Reviewer Update
The response from metrofibre is unsatisfactory. Bad customer experience continue. They do not want to own up to their lack of communication with customers.
MetroFibre Networx's replyOfficial
13 May 2025, 21:25Good Day
Please kindly advise if you would like assistance from our Finance department, and please advise if it is specifically regarding the price adjustment or if you are experiencing any other issues.
Once received, we will be able to contact the correct department and ensure that you are assisted.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Please kindly advise if you would like assistance from our Finance department, and please advise if it is specifically regarding the price adjustment or if you are experiencing any other issues.
Once received, we will be able to contact the correct department and ensure that you are assisted.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply13 May 2025, 21:25
Official
Good Day
Please kindly advise if you would like assistance from our Finance department, and please advise if it is specifically regarding the price adjustment or if you are experiencing any other issues.
Once received, we will be able to contact the correct department and ensure that you are assisted.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Please kindly advise if you would like assistance from our Finance department, and please advise if it is specifically regarding the price adjustment or if you are experiencing any other issues.
Once received, we will be able to contact the correct department and ensure that you are assisted.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
EM
Enos M's updateReviewer Update
13 May 2025, 21:39Ofcourse the finance department must own up and remove the charges.
EM
Enos M's update13 May 2025, 21:39
Reviewer Update
Ofcourse the finance department must own up and remove the charges.
MetroFibre Networx's replyOfficial
15 May 2025, 08:20 We’ve requested an update from the Finance department regarding the charges. We’ll revert back to you as soon as we receive feedback.
MetroFibre Networx's reply15 May 2025, 08:20
Official
We’ve requested an update from the Finance department regarding the charges. We’ll revert back to you as soon as we receive feedback.
EM
Enos M's updateReviewer Update
03 Jun 2025, 08:39Finally, credit note received from Metrofibre. I hope this will not repeat. Increases will be communicated before being implemented.
EM
Enos M's update03 Jun 2025, 08:39
Reviewer Update
Finally, credit note received from Metrofibre. I hope this will not repeat. Increases will be communicated before being implemented.
MetroFibre Networx's replyOfficial
03 Jun 2025, 09:41Good day, Mr. Maluleke,
Thank you for confirming receipt of the credit note.
We appreciate your patience throughout the process and take your feedback seriously. Please rest assured that we are committed to improving our communication and service delivery to avoid similar issues in the future.
Should you need any further assistance, feel free to reach out.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for confirming receipt of the credit note.
We appreciate your patience throughout the process and take your feedback seriously. Please rest assured that we are committed to improving our communication and service delivery to avoid similar issues in the future.
Should you need any further assistance, feel free to reach out.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply03 Jun 2025, 09:41
Official
Good day, Mr. Maluleke,
Thank you for confirming receipt of the credit note.
We appreciate your patience throughout the process and take your feedback seriously. Please rest assured that we are committed to improving our communication and service delivery to avoid similar issues in the future.
Should you need any further assistance, feel free to reach out.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for confirming receipt of the credit note.
We appreciate your patience throughout the process and take your feedback seriously. Please rest assured that we are committed to improving our communication and service delivery to avoid similar issues in the future.
Should you need any further assistance, feel free to reach out.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations