KN
Kanya N
1 reviews | Active since Mar 2026
06 Mar 2026, 10:13
Poor customer service, No one answers calls, no one responds to emails.
I have had the worst experience with trying to get ahold of this company. I haven’t had Wifi for a week now yet they debited my account. I cancelled but they still sent someone to install fibre but there’s no router. No one is responding to emails or calls at all. I have never been this inconvenienced. Hopefully someone will call me.
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Replies (4)KN
Kanya N's updateReviewer Update
06 Mar 2026, 10:30I spoke to Nicolette at Reception and said they will ask Sibonisile at complaints to call me, I still have not received a call. I sent a message on Instagram, still nothing
KN
Kanya N's update06 Mar 2026, 10:30
Reviewer Update
I spoke to Nicolette at Reception and said they will ask Sibonisile at complaints to call me, I still have not received a call. I sent a message on Instagram, still nothing
MetroFibre Networx's replyOfficial
06 Mar 2026, 10:58Dear Kanya Nkuncwana
Thank you for sharing your experience. It’s clear that the level of service you’ve received—including delayed responses, installation confusion, and lack of connectivity—has caused significant inconvenience, and that does not meet the standard we aim to provide.
We are actively reviewing what went wrong and taking immediate steps to resolve the situation. A team member will reach out to you directly to ensure your Wi-Fi is fully set up and to address any outstanding issues, including the router.
Your time and trust are highly valued, and we are committed to restoring a smooth and reliable service as quickly as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply06 Mar 2026, 10:58
Official
Dear Kanya Nkuncwana
Thank you for sharing your experience. It’s clear that the level of service you’ve received—including delayed responses, installation confusion, and lack of connectivity—has caused significant inconvenience, and that does not meet the standard we aim to provide.
We are actively reviewing what went wrong and taking immediate steps to resolve the situation. A team member will reach out to you directly to ensure your Wi-Fi is fully set up and to address any outstanding issues, including the router.
Your time and trust are highly valued, and we are committed to restoring a smooth and reliable service as quickly as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
KN
Kanya N's updateReviewer Update
06 Mar 2026, 11:01Please give me a call. I need a router delivered today. I cannot wait for Monday
KN
Kanya N's update06 Mar 2026, 11:01
Reviewer Update
Please give me a call. I need a router delivered today. I cannot wait for Monday
KN
Kanya N's updateReviewer Update
06 Mar 2026, 14:28After several unsuccessful attempts, I finally managed to receive my router a week later.
A big thank you to Busi from Metrogo Orders and Sibonisile from the Complaints team for stepping in and ensuring that the router was delivered today. Their assistance is truly appreciated.
KN
Kanya N's update06 Mar 2026, 14:28
Reviewer Update
After several unsuccessful attempts, I finally managed to receive my router a week later.
A big thank you to Busi from Metrogo Orders and Sibonisile from the Complaints team for stepping in and ensuring that the router was delivered today. Their assistance is truly appreciated.