ZS
Zweli S
1 reviews | Active since Aug 2013
06 Dec 2023, 08:39
Poor Customer Service from MetroFibre
I've raised a query with MetroFibre finance department over a month ago via email. The only thing I got was a reference number, otherwise they are non responsive. Customer service is very poor on their part
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Replies (2)
MetroFibre Networx's replyOfficial
06 Dec 2023, 13:11Dear Zweli
I hope this message finds you well.
We would like to provide you with an update regarding your recent query raised with MetroFibre's finance department.
Upon receiving your query, we promptly raised a credit note request with our support team for a thorough investigation. I understand the frustration caused by the delay and the challenges you've experienced with our customer service.
Please be assured that we take your concerns seriously, and our team is actively working to complete the credit note investigation. Once the investigation is complete and the credit note is approved, it will be raised with our finance team for processing.
I sincerely apologize for any inconvenience you have faced during this process, and I appreciate your patience. We are committed to resolving this matter promptly and ensuring your satisfaction.
If you have any further questions or if there's anything else we can assist you with, please feel free to reach out to us.
Thank you for bringing this to our attention, and we appreciate your understanding.
Best Regards,
Marilize
I hope this message finds you well.
We would like to provide you with an update regarding your recent query raised with MetroFibre's finance department.
Upon receiving your query, we promptly raised a credit note request with our support team for a thorough investigation. I understand the frustration caused by the delay and the challenges you've experienced with our customer service.
Please be assured that we take your concerns seriously, and our team is actively working to complete the credit note investigation. Once the investigation is complete and the credit note is approved, it will be raised with our finance team for processing.
I sincerely apologize for any inconvenience you have faced during this process, and I appreciate your patience. We are committed to resolving this matter promptly and ensuring your satisfaction.
If you have any further questions or if there's anything else we can assist you with, please feel free to reach out to us.
Thank you for bringing this to our attention, and we appreciate your understanding.
Best Regards,
Marilize
MetroFibre Networx's reply06 Dec 2023, 13:11
Official
Dear Zweli
I hope this message finds you well.
We would like to provide you with an update regarding your recent query raised with MetroFibre's finance department.
Upon receiving your query, we promptly raised a credit note request with our support team for a thorough investigation. I understand the frustration caused by the delay and the challenges you've experienced with our customer service.
Please be assured that we take your concerns seriously, and our team is actively working to complete the credit note investigation. Once the investigation is complete and the credit note is approved, it will be raised with our finance team for processing.
I sincerely apologize for any inconvenience you have faced during this process, and I appreciate your patience. We are committed to resolving this matter promptly and ensuring your satisfaction.
If you have any further questions or if there's anything else we can assist you with, please feel free to reach out to us.
Thank you for bringing this to our attention, and we appreciate your understanding.
Best Regards,
Marilize
I hope this message finds you well.
We would like to provide you with an update regarding your recent query raised with MetroFibre's finance department.
Upon receiving your query, we promptly raised a credit note request with our support team for a thorough investigation. I understand the frustration caused by the delay and the challenges you've experienced with our customer service.
Please be assured that we take your concerns seriously, and our team is actively working to complete the credit note investigation. Once the investigation is complete and the credit note is approved, it will be raised with our finance team for processing.
I sincerely apologize for any inconvenience you have faced during this process, and I appreciate your patience. We are committed to resolving this matter promptly and ensuring your satisfaction.
If you have any further questions or if there's anything else we can assist you with, please feel free to reach out to us.
Thank you for bringing this to our attention, and we appreciate your understanding.
Best Regards,
Marilize
ZS
Zweli S's updateReviewer Update
18 Dec 2023, 08:02Reference 33417 . I'm yet again reaching out to Metrofibre about this matter I raised. Since I got this response here on Hellopeter, no one has ever contacted me from Metrofibre. Clearly my query is not taken seriously!
ZS
Zweli S's update18 Dec 2023, 08:02
Reviewer Update
Reference 33417 . I'm yet again reaching out to Metrofibre about this matter I raised. Since I got this response here on Hellopeter, no one has ever contacted me from Metrofibre. Clearly my query is not taken seriously!