TN
THOBEKILE N
1 reviews | Active since Mar 2025
03 May 2025, 11:51
Poor customer service
I've had my account cancelled without my knowledge and now I'm waiting for MetroFiber to activate my account but they haven't they keep on telling me that it's gonna be actived within 24 to 48hrs. I had no internet since 30 April and I still don't have internet even today
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
03 May 2025, 12:17 Dear THOBEKILE Njalivane ,
Thank you for bringing this to our attention.
We understand the inconvenience caused by the unexpected account cancellation and the ongoing delay in restoring your service. Please be assured that we have taken note of your experience and the matter is being escalated to the relevant department for urgent resolution.
Our team is actively working to ensure your service is reactivated as quickly as possible. We will continue to monitor progress and keep you updated throughout the process.
We appreciate your patience and will do our best to ensure this is resolved promptly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
We understand the inconvenience caused by the unexpected account cancellation and the ongoing delay in restoring your service. Please be assured that we have taken note of your experience and the matter is being escalated to the relevant department for urgent resolution.
Our team is actively working to ensure your service is reactivated as quickly as possible. We will continue to monitor progress and keep you updated throughout the process.
We appreciate your patience and will do our best to ensure this is resolved promptly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply03 May 2025, 12:17
Official
Dear THOBEKILE Njalivane ,
Thank you for bringing this to our attention.
We understand the inconvenience caused by the unexpected account cancellation and the ongoing delay in restoring your service. Please be assured that we have taken note of your experience and the matter is being escalated to the relevant department for urgent resolution.
Our team is actively working to ensure your service is reactivated as quickly as possible. We will continue to monitor progress and keep you updated throughout the process.
We appreciate your patience and will do our best to ensure this is resolved promptly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
We understand the inconvenience caused by the unexpected account cancellation and the ongoing delay in restoring your service. Please be assured that we have taken note of your experience and the matter is being escalated to the relevant department for urgent resolution.
Our team is actively working to ensure your service is reactivated as quickly as possible. We will continue to monitor progress and keep you updated throughout the process.
We appreciate your patience and will do our best to ensure this is resolved promptly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
TN
THOBEKILE N's updateReviewer Update
05 May 2025, 00:14Thank you so much guys for the help..I appreciate it keep on doing the same for other's
TN
THOBEKILE N's update05 May 2025, 00:14
Reviewer Update
Thank you so much guys for the help..I appreciate it keep on doing the same for other's
MetroFibre Networx's replyOfficial
05 May 2025, 09:38Dear Thobekile
We're truly glad we could assist you and that you had a positive experience with our team. Your appreciation means a lot to us, and we remain committed to providing the same level of support to all our customers.
Please don’t hesitate to reach out should you need any further assistance in the future.
Kind regards,
Siboniso
MetroFibre Complaints & Escalations
We're truly glad we could assist you and that you had a positive experience with our team. Your appreciation means a lot to us, and we remain committed to providing the same level of support to all our customers.
Please don’t hesitate to reach out should you need any further assistance in the future.
Kind regards,
Siboniso
MetroFibre Complaints & Escalations
MetroFibre Networx's reply05 May 2025, 09:38
Official
Dear Thobekile
We're truly glad we could assist you and that you had a positive experience with our team. Your appreciation means a lot to us, and we remain committed to providing the same level of support to all our customers.
Please don’t hesitate to reach out should you need any further assistance in the future.
Kind regards,
Siboniso
MetroFibre Complaints & Escalations
We're truly glad we could assist you and that you had a positive experience with our team. Your appreciation means a lot to us, and we remain committed to providing the same level of support to all our customers.
Please don’t hesitate to reach out should you need any further assistance in the future.
Kind regards,
Siboniso
MetroFibre Complaints & Escalations