Poor customer service

Metro fiber has very poor customer service. My account is with Vox. I have not had fiber since Friday 06/02/2026. I logged the call with Vox and did follow ups the entire weekend including Monday. Vox eventually gave me the Metro fiber reference and asked me to follow up directly. I made a few attempts and unfortunately Metro fiber has an AI answering calls. It was an extremely frustrating call with AI. I kept saying I want to speak to a human. Eventually I made contact with a human and was advised that the reference was assigned to a contractor that will be in contact with me. Its now Tuesday 10/02/2026, someone eventually called me at around 13:00 and advised that they will meet me at home if I was available as they were in the area. I made arrangements to meet at 13:30 and left work immediately. The technician called me when i was already at home by13:30 to say that the call has been assigned to someone else and that he was no longer coming. I called Vox again to escalate and still no way forward apart from being told its escalated.