LM
Lizzy M
1 reviews | Active since Sept 2020
10 Dec 2025, 15:04
POOR CUSTOMER SERVICE
Don't reply to emails. I can only assume that they hire illiterate staff!
WHEN WILL YOU MAKE YHE EFFORT TO REPLY TO ME?????
YOU WANT ME TO PAY MORE BUT YOU GIVING ME 2ND RATE SERVICE!!!!!
SEND ME MY MONTHLY DATA USAGE FOR THE LAST 6 MONTHS!!!!
I SEE I SHALL HAVE TO REVERT TO SOCIAL MEDIA AS IT SEEMS THAT IS THE ONLY WAY YOU DO ANYTHING!
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Replies (1)
MetroFibre Networx's replyOfficial
10 Dec 2025, 15:22Dear Lizzy Mojapelo
Thank you for bringing this matter to our attention. We recognize your frustration regarding the lack of feedback and the urgency of receiving your data usage information.
Please be assured that we are looking into your request and will revert with your monthly data usage for the past six months as soon as the information has been retrieved from our systems.
Your concerns regarding service delivery have also been noted, and we are reviewing the communication delays highlighted in your message to ensure that your query is handled promptly.
We appreciate your patience while we work on this and will update you shortly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention. We recognize your frustration regarding the lack of feedback and the urgency of receiving your data usage information.
Please be assured that we are looking into your request and will revert with your monthly data usage for the past six months as soon as the information has been retrieved from our systems.
Your concerns regarding service delivery have also been noted, and we are reviewing the communication delays highlighted in your message to ensure that your query is handled promptly.
We appreciate your patience while we work on this and will update you shortly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply10 Dec 2025, 15:22
Official
Dear Lizzy Mojapelo
Thank you for bringing this matter to our attention. We recognize your frustration regarding the lack of feedback and the urgency of receiving your data usage information.
Please be assured that we are looking into your request and will revert with your monthly data usage for the past six months as soon as the information has been retrieved from our systems.
Your concerns regarding service delivery have also been noted, and we are reviewing the communication delays highlighted in your message to ensure that your query is handled promptly.
We appreciate your patience while we work on this and will update you shortly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention. We recognize your frustration regarding the lack of feedback and the urgency of receiving your data usage information.
Please be assured that we are looking into your request and will revert with your monthly data usage for the past six months as soon as the information has been retrieved from our systems.
Your concerns regarding service delivery have also been noted, and we are reviewing the communication delays highlighted in your message to ensure that your query is handled promptly.
We appreciate your patience while we work on this and will update you shortly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations