MM
Motlalepula M
1 reviews | Active since Jul 2016
19 Jul 2021, 09:40
Poor customer service
I'm a subscriber to MWEB and app**** for moving my internet to a new place for almost a month now. On Friday when I was doing a follow-up, consultant told me they still waiting for Metrofibre to activate on their side. At the moment I'm frustrated to an extent I don't know who to blame, Metrofibre or MWEB.
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
19 Jul 2021, 10:02Good morning Motlalepula,
Thank you for your message.
Kindly send us your full names, contact number, residential address, ISP account number as well as ticket number so we can escalate this to the correct department?
Thank you,
The MetroFibre Team
Thank you for your message.
Kindly send us your full names, contact number, residential address, ISP account number as well as ticket number so we can escalate this to the correct department?
Thank you,
The MetroFibre Team
MetroFibre Networx's reply19 Jul 2021, 10:02
Official
Good morning Motlalepula,
Thank you for your message.
Kindly send us your full names, contact number, residential address, ISP account number as well as ticket number so we can escalate this to the correct department?
Thank you,
The MetroFibre Team
Thank you for your message.
Kindly send us your full names, contact number, residential address, ISP account number as well as ticket number so we can escalate this to the correct department?
Thank you,
The MetroFibre Team
MM
Motlalepula M's updateReviewer Update
21 Jul 2021, 17:44I'm not happy with your response. I'm tired of MWEB & Metrofibre. This inconvenience is too much. 1st MWEB were waiting for go ahead from Metrofibre now I'm expected to supply the ticket number. Where do I even get that? If what I'm asking is not doable on this planet, please say so.
MM
Motlalepula M's update21 Jul 2021, 17:44
Reviewer Update
I'm not happy with your response. I'm tired of MWEB & Metrofibre. This inconvenience is too much. 1st MWEB were waiting for go ahead from Metrofibre now I'm expected to supply the ticket number. Where do I even get that? If what I'm asking is not doable on this planet, please say so.
MetroFibre Networx's replyOfficial
22 Jul 2021, 09:50Thank you for your message. It has been escalated to the MWeb Account Manager.
The MEtroFibre Team
The MEtroFibre Team
MetroFibre Networx's reply22 Jul 2021, 09:50
Official
Thank you for your message. It has been escalated to the MWeb Account Manager.
The MEtroFibre Team
The MEtroFibre Team