Poor Customer Service

I have experienced shocking customer experience. After switching from my previous provider, I have experienced weak WIFI signal and asked for assistance, which I am still waiting on. Further, today I lost connection and after 4 phone calls and attempts to report the issue to a more senior individual, I am still without internet connection and still waiting for that phone call. This after being a customer since 1 March 2024. There is no reason to stay any longer.