LI
Lacordia I
1 reviews | Active since Jan 2012
06 Mar 2026, 21:01
Poor customer service at Metrofibre Finance department
I settled my account on the 15th of December, until now Finance did not updated their records, they are sending me same statement repeatedly saying I am owing. Its frustrating because even when you call them they play dumb can't they trace my records through reference number .Yesterday I send another email enquiring if they've updated my records. THEY SEND ME THE SAME STATEMENT again saying I must settle my account Metrofibre really what what is so difficult to reconcile and update.
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MetroFibre Networx's replyOfficial
06 Mar 2026, 21:08Dear Lacordia Inama
Thank you for bringing this matter to our attention. We understand how frustrating it is to continue receiving statements after your account was settled on 15 December, especially after you have already shared proof and followed up multiple times.
Your concern has been noted, and the matter will be escalated to the Finance team for review and reconciliation. They will trace the payment using the reference number provided and ensure that the records are updated accordingly.
Your feedback is important to us, and we appreciate you taking the time to highlight this issue while we work to have it resolved.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply06 Mar 2026, 21:08
Official
Dear Lacordia Inama
Thank you for bringing this matter to our attention. We understand how frustrating it is to continue receiving statements after your account was settled on 15 December, especially after you have already shared proof and followed up multiple times.
Your concern has been noted, and the matter will be escalated to the Finance team for review and reconciliation. They will trace the payment using the reference number provided and ensure that the records are updated accordingly.
Your feedback is important to us, and we appreciate you taking the time to highlight this issue while we work to have it resolved.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations