vM
vimbai M
1 reviews | Active since Aug 2017
17 Jun 2025, 14:58
Poor customer service and network
Joined Metrofibre recently, very poor service. I have had no network connection for the past 4 days with no help at all. I keep calling their support line but they keep giving me the run around with no solution or update to what is going on. Very disappointed in their service
Helpful (0)
Replies (6)0
Replies (6)
MetroFibre Networx's replyOfficial
17 Jun 2025, 15:19Dear Vimbai
Thank you for your post.
We understand how frustrating your experience has been, especially having recently joined us, and we appreciate your continued patience.
Please be advised that we have escalated your query to our WiFi/LAN Department Management Team and requested that they prioritise your case. As soon as we receive feedback, we will provide you with an update.
Resolving your issue is important to us, and we are committed to getting your connection back up as soon as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for your post.
We understand how frustrating your experience has been, especially having recently joined us, and we appreciate your continued patience.
Please be advised that we have escalated your query to our WiFi/LAN Department Management Team and requested that they prioritise your case. As soon as we receive feedback, we will provide you with an update.
Resolving your issue is important to us, and we are committed to getting your connection back up as soon as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply17 Jun 2025, 15:19
Official
Dear Vimbai
Thank you for your post.
We understand how frustrating your experience has been, especially having recently joined us, and we appreciate your continued patience.
Please be advised that we have escalated your query to our WiFi/LAN Department Management Team and requested that they prioritise your case. As soon as we receive feedback, we will provide you with an update.
Resolving your issue is important to us, and we are committed to getting your connection back up as soon as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for your post.
We understand how frustrating your experience has been, especially having recently joined us, and we appreciate your continued patience.
Please be advised that we have escalated your query to our WiFi/LAN Department Management Team and requested that they prioritise your case. As soon as we receive feedback, we will provide you with an update.
Resolving your issue is important to us, and we are committed to getting your connection back up as soon as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
vM
vimbai M's updateReviewer Update
17 Jun 2025, 17:11Hi Siboniso
Thank you for your response but this is the same response I have been given everyday since 4 days ago. Is there any update so far from when you escalated since it has been 2 hours already
Thank you for your response but this is the same response I have been given everyday since 4 days ago. Is there any update so far from when you escalated since it has been 2 hours already
vM
vimbai M's update17 Jun 2025, 17:11
Reviewer Update
Hi Siboniso
Thank you for your response but this is the same response I have been given everyday since 4 days ago. Is there any update so far from when you escalated since it has been 2 hours already
Thank you for your response but this is the same response I have been given everyday since 4 days ago. Is there any update so far from when you escalated since it has been 2 hours already
MetroFibre Networx's replyOfficial
17 Jun 2025, 18:20Dear Vimbai,
Thank you for your continued patience and for following up.
As per the latest feedback on fault ticket 796432, we can confirm that our WiFi & LAN team have approved a router swap for you. This request has now been raised for scheduling, and we will keep you updated on the next steps as soon as scheduling is confirmed.
We truly appreciate your patience while we work to resolve this matter for you.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your continued patience and for following up.
As per the latest feedback on fault ticket 796432, we can confirm that our WiFi & LAN team have approved a router swap for you. This request has now been raised for scheduling, and we will keep you updated on the next steps as soon as scheduling is confirmed.
We truly appreciate your patience while we work to resolve this matter for you.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply17 Jun 2025, 18:20
Official
Dear Vimbai,
Thank you for your continued patience and for following up.
As per the latest feedback on fault ticket 796432, we can confirm that our WiFi & LAN team have approved a router swap for you. This request has now been raised for scheduling, and we will keep you updated on the next steps as soon as scheduling is confirmed.
We truly appreciate your patience while we work to resolve this matter for you.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your continued patience and for following up.
As per the latest feedback on fault ticket 796432, we can confirm that our WiFi & LAN team have approved a router swap for you. This request has now been raised for scheduling, and we will keep you updated on the next steps as soon as scheduling is confirmed.
We truly appreciate your patience while we work to resolve this matter for you.
Best regards,
Marilize
MetroFibre Complaints & Escalations
vM
vimbai M's updateReviewer Update
18 Jun 2025, 10:51Hi Marilize,
Still doing a follow up on my issue, we are now on day 5 of no internet access. Whats the status now? When I call in I keep being told that you guys will call back but nothing. Its really frustrating when you have paid for a service and don’t receive it with no proper explanation or urgency to fix it
Still doing a follow up on my issue, we are now on day 5 of no internet access. Whats the status now? When I call in I keep being told that you guys will call back but nothing. Its really frustrating when you have paid for a service and don’t receive it with no proper explanation or urgency to fix it
vM
vimbai M's update18 Jun 2025, 10:51
Reviewer Update
Hi Marilize,
Still doing a follow up on my issue, we are now on day 5 of no internet access. Whats the status now? When I call in I keep being told that you guys will call back but nothing. Its really frustrating when you have paid for a service and don’t receive it with no proper explanation or urgency to fix it
Still doing a follow up on my issue, we are now on day 5 of no internet access. Whats the status now? When I call in I keep being told that you guys will call back but nothing. Its really frustrating when you have paid for a service and don’t receive it with no proper explanation or urgency to fix it
MetroFibre Networx's replyOfficial
18 Jun 2025, 11:02Good Day
The contractor will be in contact with you today to arrange an appointment.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
The contractor will be in contact with you today to arrange an appointment.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply18 Jun 2025, 11:02
Official
Good Day
The contractor will be in contact with you today to arrange an appointment.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
The contractor will be in contact with you today to arrange an appointment.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
vM
vimbai M's updateReviewer Update
18 Jun 2025, 11:20I hope so because I have been told a contractor will be in touch since Sunday and today is Wednesday, no contractor has contacted us
vM
vimbai M's update18 Jun 2025, 11:20
Reviewer Update
I hope so because I have been told a contractor will be in touch since Sunday and today is Wednesday, no contractor has contacted us