1 reviews | Active since Nov 2020
Poor customer service and fail to solve problems
I have been struggling since July 2022 to get what i am paying for. I had a contract for 200mbps and only getting 100mbps with many battles and technicians they could not get it sorted out. I then thought maybe is i upgrade to 500mbps i should get the better connection but i am still only getting 100mbps but paying the 500mbps rate. Then i contacted a Ivana and she was not available so i left my number (she was one of the network admin who contacted me a while ago) but i was not contacted by her. I logged another fault then a intern worked on my line and let me know my line was now testing correctly and my problem is sorted. When i had a look the line was now down. This was on the Thursday afternoon. Nothing was done to fix my line till the Today after i phoned twice. Now my line is up but yes only 100mbps not hat i am paying for. I am now on the verge of sourcing for another provider this is poor service.
Thank you for rating our services and bringing this issue to our attention.
We will investigate the issue and an agent will be in contact to provide feedback.
Kind Regards,
MetroFibre
Thank you for rating our services and bringing this issue to our attention.
We will investigate the issue and an agent will be in contact to provide feedback.
Kind Regards,
MetroFibre
Thank you for taking our call.
As discussed please note that the issue is being prioritized and is currently with the Management team.
An agent will be in contact to provide you with an update.
Kind Regards,
MetroFibre
Thank you for taking our call.
As discussed please note that the issue is being prioritized and is currently with the Management team.
An agent will be in contact to provide you with an update.
Kind Regards,
MetroFibre
I had a call from your agent stating what you said about being prioritized but still nothing my link is still 92.29mbps so it seems to me nothing is happening it is now 24 days later i am paying the R1200+ rate for 500mbps. I think your msg was just a brush-off nothing happened. My line went down in the meantime and are up again and the log has been closed. What must i do? Is canceling the contract the only way forward?
image.png 144.42 KB
I had a call from your agent stating what you said about being prioritized but still nothing my link is still 92.29mbps so it seems to me nothing is happening it is now 24 days later i am paying the R1200+ rate for 500mbps. I think your msg was just a brush-off nothing happened. My line went down in the meantime and are up again and the log has been closed. What must i do? Is canceling the contract the only way forward?
image.png 144.42 KB