BR
Binco R
1 reviews | Active since May 2023
17 May 2023, 12:17
Poor customer service and even worse turn-around times!
I ordered a Fibre Service on the 17th March with one of MFN's reseller - Axxess. An onsite assessment was performed for the build required to install my link, and that happened about 1 week after I ordered. Its now the 17th May and after I was contact 2 weeks ago to say that MFNs sub-contractor was coming to do the installation. The wrong team was sent (maintenance team) not the build team. I was then contact on Friday the 14th May to say they would be at my site early morning today, the 17th May at 8-30am to do the build. Its now 12-15pm and I am still waiting for someone to arrive or even have the decency to call me. This is costing me time and money - shocking!
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Replies (3)0
Replies (3)BR
Binco R's updateReviewer Update
17 May 2023, 15:58Thank you Nthabi. The team finally arrived and they will be back tomorrow to hopefully finish the install. I appreciate the response... Kevin
BR
Binco R's update17 May 2023, 15:58
Reviewer Update
Thank you Nthabi. The team finally arrived and they will be back tomorrow to hopefully finish the install. I appreciate the response... Kevin
BR
Binco R's updateReviewer Update
18 May 2023, 14:34Hi Nthabi, the team arrived on time today and they are progressing smoothly. Thank you for jumping on this to make it happen. You have restored my faith in MFN and the people I have worked with for years! Paul (technician) is brilliant. I am not sure how to change my review to 4 stars but you can take this post as 4 starts from me. Thanks Kevin
BR
Binco R's update18 May 2023, 14:34
Reviewer Update
Hi Nthabi, the team arrived on time today and they are progressing smoothly. Thank you for jumping on this to make it happen. You have restored my faith in MFN and the people I have worked with for years! Paul (technician) is brilliant. I am not sure how to change my review to 4 stars but you can take this post as 4 starts from me. Thanks Kevin
MetroFibre Networx's replyOfficial
19 May 2023, 09:17Good day Kevin.
We are really pleased that we could resolve your issue. We will convey your compliments to Paul as well.
Kind regards
Sunet.
We are really pleased that we could resolve your issue. We will convey your compliments to Paul as well.
Kind regards
Sunet.
MetroFibre Networx's reply19 May 2023, 09:17
Official
Good day Kevin.
We are really pleased that we could resolve your issue. We will convey your compliments to Paul as well.
Kind regards
Sunet.
We are really pleased that we could resolve your issue. We will convey your compliments to Paul as well.
Kind regards
Sunet.