LU
Leon U
1 reviews | Active since Oct 2025
24 Oct 2025, 10:33
Poor Customer Service
Poor customer service from Metro Go. Every time I have a problem with my network it takes them days to sort out the problem. When I make a call I am on hold for several minutes, there is no use sending or using whatsapp as you get no reply. Requesting a call back is no use they never return the call. I work from home and problems with my internet affects my work. I am honestly so fed up with them.
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MetroFibre Networx's replyOfficial
24 Oct 2025, 10:43Dear Leon,
Thank you for reaching out and for bringing your concerns to our attention.
We understand how important a reliable connection is, especially when working from home, and we want to assure you that your feedback has been noted. Our team is currently investigating the matter to identify the root cause of the delays and ensure your concerns are addressed.
We will be in touch with you shortly to provide feedback and assist in resolving this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your concerns to our attention.
We understand how important a reliable connection is, especially when working from home, and we want to assure you that your feedback has been noted. Our team is currently investigating the matter to identify the root cause of the delays and ensure your concerns are addressed.
We will be in touch with you shortly to provide feedback and assist in resolving this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply24 Oct 2025, 10:43
Official
Dear Leon,
Thank you for reaching out and for bringing your concerns to our attention.
We understand how important a reliable connection is, especially when working from home, and we want to assure you that your feedback has been noted. Our team is currently investigating the matter to identify the root cause of the delays and ensure your concerns are addressed.
We will be in touch with you shortly to provide feedback and assist in resolving this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your concerns to our attention.
We understand how important a reliable connection is, especially when working from home, and we want to assure you that your feedback has been noted. Our team is currently investigating the matter to identify the root cause of the delays and ensure your concerns are addressed.
We will be in touch with you shortly to provide feedback and assist in resolving this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations