jL
junior L
1 reviews | Active since Feb 2014
12 Dec 2025, 12:35
Poor customer service
Account suspended for no good reason, u can't get hold of the billing department, one will hold for an hour n when is turn they can't take ur call Advice don't signed with metro fibre if u want peace
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Replies (1)
MetroFibre Networx's replyOfficial
12 Dec 2025, 12:58Dear Junior Legobe
We understand the frustration caused by the suspension of your account and the difficulty in reaching the billing department.
Your concern has been escalated to the relevant team to review your account and ensure that the issue is resolved as a priority.
We appreciate your patience while we work to address this matter and will provide an update as soon as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
We understand the frustration caused by the suspension of your account and the difficulty in reaching the billing department.
Your concern has been escalated to the relevant team to review your account and ensure that the issue is resolved as a priority.
We appreciate your patience while we work to address this matter and will provide an update as soon as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply12 Dec 2025, 12:58
Official
Dear Junior Legobe
We understand the frustration caused by the suspension of your account and the difficulty in reaching the billing department.
Your concern has been escalated to the relevant team to review your account and ensure that the issue is resolved as a priority.
We appreciate your patience while we work to address this matter and will provide an update as soon as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
We understand the frustration caused by the suspension of your account and the difficulty in reaching the billing department.
Your concern has been escalated to the relevant team to review your account and ensure that the issue is resolved as a priority.
We appreciate your patience while we work to address this matter and will provide an update as soon as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations