Poor customer service

My service has been suspended for 4 days now, i have tried to reach out to Metrofibre Networx to understand the reason through multiple platforms. Calls are not being answered, 2 out of 6 call backs were honored but the agent doesn't resolve the issue. WhatsApp's get answered after many hours, if answered at all. E-mails are not rep****, all i want to know is the reason why my account is suspended. I have never experienced such poor service, it's day 4 and all I want to do now is cancel my service.