ES
Erika S
1 reviews | Active since Nov 2015
23 Apr 2021, 11:38
Poor customer service
I have fibre through Metrofibre and Cell C is the service provider. I reported on Tuesday that my fibre is down. I have made numerous calls to both with no luck. I ticket was opened and subsequently close yesterday, no one has called me and no one has been at my house. This is terrible customer service.
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
23 Apr 2021, 12:01Good day ,
We kindly apologize for any inconvenience caused.
Kindly note that the provided ticket have been closed because it is a duplicate ticket, the first ticket that was logged(80760) is with maintenance who will assign a technician to come and fix the line.
Thank you.
Kind Regards.
Metrofibre
We kindly apologize for any inconvenience caused.
Kindly note that the provided ticket have been closed because it is a duplicate ticket, the first ticket that was logged(80760) is with maintenance who will assign a technician to come and fix the line.
Thank you.
Kind Regards.
Metrofibre
MetroFibre Networx's reply23 Apr 2021, 12:01
Official
Good day ,
We kindly apologize for any inconvenience caused.
Kindly note that the provided ticket have been closed because it is a duplicate ticket, the first ticket that was logged(80760) is with maintenance who will assign a technician to come and fix the line.
Thank you.
Kind Regards.
Metrofibre
We kindly apologize for any inconvenience caused.
Kindly note that the provided ticket have been closed because it is a duplicate ticket, the first ticket that was logged(80760) is with maintenance who will assign a technician to come and fix the line.
Thank you.
Kind Regards.
Metrofibre