Poor customer service

We’ve been having issues since last week with our WiFi. Logged a ticket, emailed two of the support emails as suggested by the bot and tried calling the support line but I either only get hold of the AI Bot that doesn’t listen to me explain the issue or when it does listen hears the wrong reference number.. when I eventually got it to connect me to a consultant all it did was ring for minutes on end without someone attending the call. I tried calling reception today and specifically asked to get hold of a consultant but my call was forwarded to a bot. On the other hand when I called Vuma regarding the same issue, they picked up the call within mins and I got hold of a consultant who was immediately able to check the issue and give me feedback that they would need to send a consultant once METROfibre attends to the ticket I logged. I’m sorry but this is not the first time the customer service is so bad. We keep coming across the same issue and I don’t think it’s fair as a customer…