Poor customer service!

A lady by the name of Lillian from LAN networks I think, has been great enough to call me and tell me that a technician will come between 11am-12am. She is the only one who has been trying to help me and even update me. If by any chance technicians do not come today as stated, you guys will lose a customer.

It is not the first time I am going through this exact same issue with you, I have tried by all means to be patient this time around, but its ridiculous honestly.

The same technician who assisted yesterday came here at 12, at 13:00 he explained that the issue is that my wifi needs to be reprovisioned by Metro Fibre internallally. I was communicating with another agent through your twitter direct messages, who I informed of this and sent images to about the issues I'm facing. This person gave me a reference of ***4, which I then used to call in once again to speak to an agent telephonically (as per technicians instructions) . I gave them that reference and it seems it doesn't not even work. I am now also being told that I refused a technician to come and assist me because I did not like the previous one, which is a lie. And quite frankly it bothers me that such can be made up about your customers when they are looking for assistance. I then explained to that agent on the line (Refiloe) that the technician is the one who said I should call metro as the issue needs to be resolved bg internal techinicians, she tried to reprovision it and my line is still not up and running. At this point it seems nobody knows how to do their jobs and get this wifi up and running. Now I am being told the matter can only be dealt with tomorrow, after I have been asking for help since Friday. The most disturbing thing about this is that all of my neighbors were assisted accordingly except myself. Its disgusting that some customers are favoured more than others. What a terrible company. Even when I am told that someone is going to call me regarding the matter being escalated, no one does! How hard can it be to just communicate with your customers and explain what on earth is going on. Metro Fibre is a joke.

A HUGE thank you to Tebogo Moloko and Tumishang Mphela, the fibre technicians who were sent out to assist me. After the back and forth I went through these past few days I had lost all hope of getting any proper assistance (even had to set up a new wifi connection with another company) , I am so pleasantly suprised at how quick they were to resolve my issue. You definitely need more people like them on your team!! Thank you :)