poor customer service

No internet 3 times in the last 24 hours. When reported got no service - which to be honest was expected. Agent refused to give me his/her name. Agent refused to give a telephone number I can call during the day to follow up PRIVATELY. Agent did not provide a TKT number of any form or reference number. Simply stated there is NO problem and to take it up with someone else. I am reverting to a public forum not because I want to but because I was not provided with the information I requested to address this in private.