Poor Customer Service

It is sad that so many SA companies just deliver poor aftersales service. Metrofibre has now entered that space. It is unbelievable that from yesterday 13:00 till now I have not been helped adequately. This after WhatsApp, Email and telephonic interaction. It is incredible how the businesses are structured. If you call Sales - your called is answered in about 20 seconds. Call, email, WhatsApp support and you are lucky if you get help in 24hrs. Finance - you can get hold of - they are blocked. They don't have a retentions department, but strangely enough one in the business knows how to cancel ones contract.

I left my previous network suppliers for poor aftersales service and when I joined Metrofibre i told the agent Sheldon then that I am pedantic about keeping customers and aftersales service as I'm myself in sales. Only now to be in the same boat as the previous suppliers. I don't even know how to explain or where to start or explain the poor service level - I think it has become a sickness in SA and as consumers we just accept it. At time the alternate is worst.

it is so strange that Metrofibre responded to my email saying that they investigation my matter when i have not even stated it. These guys are amazing mind readers.

What frustrated me that last time is that I have a problem on buffering even in the morning at 4am when I'm up alone. This did not happen for some time and I'm told nothing has changed and there is no problem with the system. It is on my side and technician can be sent - and here is the treat - if it found to be my fault then I will have to pay. My system is buffering uncontrollably - I cant change anything, have changed nothing, using their equipment and line and we cannot resolve this.

Can anybody out there actually recommend a network provider that is interested in aftersales support and long term relationships with their clients. Pls let me know.