HM
Heather M
1 reviews | Active since Jul 2013
29 Oct 2021, 11:06
Poor customer service
I’ve had nothing but poor service from MetroFibre within the last week. Twice being without any network within 3 days and then to be told it can only be repaired within 3-4 business days! No urgency at all.
Helpful (0)
Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
29 Oct 2021, 12:01Good day,
We trust you are well.
We do apologise for all the inconvenience caused.
Kindy be advised that we are following up on your query for us to assist accordingly.
Kind Regards
MetroFibre
We trust you are well.
We do apologise for all the inconvenience caused.
Kindy be advised that we are following up on your query for us to assist accordingly.
Kind Regards
MetroFibre
MetroFibre Networx's reply29 Oct 2021, 12:01
Official
Good day,
We trust you are well.
We do apologise for all the inconvenience caused.
Kindy be advised that we are following up on your query for us to assist accordingly.
Kind Regards
MetroFibre
We trust you are well.
We do apologise for all the inconvenience caused.
Kindy be advised that we are following up on your query for us to assist accordingly.
Kind Regards
MetroFibre
HM
Heather M's updateReviewer Update
29 Oct 2021, 14:10Please can I at least receive a response or some form of feedback?? Should I expect to again be without network for this weekend??
HM
Heather M's update29 Oct 2021, 14:10
Reviewer Update
Please can I at least receive a response or some form of feedback?? Should I expect to again be without network for this weekend??
MetroFibre Networx's replyOfficial
29 Oct 2021, 14:39Good day,
We trust you are well.
We do apologise for all the inconvenience caused.
Kindy be advised that we are following up on your query for us to assist accordingly.
Kind Regards
MetroFibre
We trust you are well.
We do apologise for all the inconvenience caused.
Kindy be advised that we are following up on your query for us to assist accordingly.
Kind Regards
MetroFibre
MetroFibre Networx's reply29 Oct 2021, 14:39
Official
Good day,
We trust you are well.
We do apologise for all the inconvenience caused.
Kindy be advised that we are following up on your query for us to assist accordingly.
Kind Regards
MetroFibre
We trust you are well.
We do apologise for all the inconvenience caused.
Kindy be advised that we are following up on your query for us to assist accordingly.
Kind Regards
MetroFibre
HM
Heather M's updateReviewer Update
02 Nov 2021, 19:34Third week in a row and I’m again without service!!! Can MetroFibre please attend to this unreliable service I’m receiving??
HM
Heather M's update02 Nov 2021, 19:34
Reviewer Update
Third week in a row and I’m again without service!!! Can MetroFibre please attend to this unreliable service I’m receiving??