OM
Onele M
1 reviews | Active since Nov 2024
13 Jan 2025, 09:00
Poor customer service.
I write this review to express my dissatisfaction with the poor customer service and lack of efficiency shown by MetroFibre. It has been 2 weeks that my home Wi-Fi has been down. Upon failure in the company resolving this problem, their communication was poor as well. From us calling and going to the nearest office to report the matter, to them not following the correct procedure in reporting such matters and providing reference numbers/ ticket number in filing the complaints. This has caused a delay in the matter being resolved; I work from home and this inconvenience has caused great frustration and expenses in trying to get work done. I this do not recommend MetroFibre as a Wi-Fi service provider as it has the worst customer service, lack of communication and efficiency
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
13 Jan 2025, 11:09Dear Onele
Thank you for reaching out to share your feedback. Please accept our sincerest apologies for the inconvenience caused by the downtime and the lack of communication. We understand how frustrating this has been, especially given the impact on your ability to work from home.
To assist you further and resolve this matter as quickly as possible, kindly provide us with the following details:
Account holder's name and surname
Contact number
Account reference or customer code
Once we have this information, we will be able to locate your account and escalate the issue to the relevant team for urgent attention.
We value your feedback and appreciate your patience as we work to improve our service delivery.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out to share your feedback. Please accept our sincerest apologies for the inconvenience caused by the downtime and the lack of communication. We understand how frustrating this has been, especially given the impact on your ability to work from home.
To assist you further and resolve this matter as quickly as possible, kindly provide us with the following details:
Account holder's name and surname
Contact number
Account reference or customer code
Once we have this information, we will be able to locate your account and escalate the issue to the relevant team for urgent attention.
We value your feedback and appreciate your patience as we work to improve our service delivery.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply13 Jan 2025, 11:09
Official
Dear Onele
Thank you for reaching out to share your feedback. Please accept our sincerest apologies for the inconvenience caused by the downtime and the lack of communication. We understand how frustrating this has been, especially given the impact on your ability to work from home.
To assist you further and resolve this matter as quickly as possible, kindly provide us with the following details:
Account holder's name and surname
Contact number
Account reference or customer code
Once we have this information, we will be able to locate your account and escalate the issue to the relevant team for urgent attention.
We value your feedback and appreciate your patience as we work to improve our service delivery.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out to share your feedback. Please accept our sincerest apologies for the inconvenience caused by the downtime and the lack of communication. We understand how frustrating this has been, especially given the impact on your ability to work from home.
To assist you further and resolve this matter as quickly as possible, kindly provide us with the following details:
Account holder's name and surname
Contact number
Account reference or customer code
Once we have this information, we will be able to locate your account and escalate the issue to the relevant team for urgent attention.
We value your feedback and appreciate your patience as we work to improve our service delivery.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
OM
Onele M's updateReviewer Update
13 Jan 2025, 11:34Thank you Siboniso for your reply.
Below is the requested information:
Account holder’s name and surname: Miss Sithiwe Mcwabeni
Contact number: ***
Account reference/ customer code: SIT293
I hope this matter will be resolved soonest.
Regards
Below is the requested information:
Account holder’s name and surname: Miss Sithiwe Mcwabeni
Contact number: ***
Account reference/ customer code: SIT293
I hope this matter will be resolved soonest.
Regards
OM
Onele M's update13 Jan 2025, 11:34
Reviewer Update
Thank you Siboniso for your reply.
Below is the requested information:
Account holder’s name and surname: Miss Sithiwe Mcwabeni
Contact number: ***
Account reference/ customer code: SIT293
I hope this matter will be resolved soonest.
Regards
Below is the requested information:
Account holder’s name and surname: Miss Sithiwe Mcwabeni
Contact number: ***
Account reference/ customer code: SIT293
I hope this matter will be resolved soonest.
Regards
MetroFibre Networx's replyOfficial
13 Jan 2025, 12:14Dear Miss Mcwabeni
Thank you for providing the requested information and for your patience. We have updated your contact number in our system, and our technical team will contact you shortly to assist with resolving your issue.
We sincerely apologize for the inconvenience this has caused and appreciate your understanding. Please rest assured that we prioritize your matter and will do everything possible to resolve it as quickly as possible.
Thank you once again for bringing this to our attention, and we will be in touch soon.
Thank you for providing the requested information and for your patience. We have updated your contact number in our system, and our technical team will contact you shortly to assist with resolving your issue.
We sincerely apologize for the inconvenience this has caused and appreciate your understanding. Please rest assured that we prioritize your matter and will do everything possible to resolve it as quickly as possible.
Thank you once again for bringing this to our attention, and we will be in touch soon.
MetroFibre Networx's reply13 Jan 2025, 12:14
Official
Dear Miss Mcwabeni
Thank you for providing the requested information and for your patience. We have updated your contact number in our system, and our technical team will contact you shortly to assist with resolving your issue.
We sincerely apologize for the inconvenience this has caused and appreciate your understanding. Please rest assured that we prioritize your matter and will do everything possible to resolve it as quickly as possible.
Thank you once again for bringing this to our attention, and we will be in touch soon.
Thank you for providing the requested information and for your patience. We have updated your contact number in our system, and our technical team will contact you shortly to assist with resolving your issue.
We sincerely apologize for the inconvenience this has caused and appreciate your understanding. Please rest assured that we prioritize your matter and will do everything possible to resolve it as quickly as possible.
Thank you once again for bringing this to our attention, and we will be in touch soon.