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LWANDO M

1 reviews | Active since Jan 2019

10 Apr 2021, 14:34

Poor customer service

I have been trying to get assistance from metrofibre for the last 2 day without any success. To top it of their lazy and clueless call Centre consultants keep giving conflicting responses every time I call to get a progress report on my query

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Replies (4)
MetroFibre Networx
MetroFibre Networx's reply11 Apr 2021, 17:07
Official
Good day 

i trust you are well

kindly note that we are following up and investigating your query as a matter of urgency 

Please note that one of our agents will contact you to further assist

We sincerely apologize for the confusion and inconvenience caused

Regards MetroFibre Team

LM
LWANDO M's update11 Apr 2021, 18:18
Reviewer Update
The mfn for my query is 79030. Hopefully this will be sorted timeoisly as I'm unable to work and study without proper internet.
MetroFibre Networx
MetroFibre Networx's reply12 Apr 2021, 13:59
Official
Good Day

I trust my message finds you well,

Please kindly be advised that we have asked our relevant departments to please prioritize your ticket reference number, we do apologize for all the inconvenience caused.

Kind Regards

MetroFibre Team 
MetroFibre Networx
MetroFibre Networx's reply12 Apr 2021, 14:04
Official
Good Day

I trust my message finds you well,

Please kindly note that my relevant department have confirm that your link is up and working smoothly, if your still experiencing any issues please revert back to your ISP for assistance, thank you.

Kind Regards
MetroFibre Team